Returns in eCommerce: How to create a great customer experience

Webinar summary

As rising transportation costs and the financial strain of returns continue to challenge e-commerce profitability, the industry is reevaluating the long-standing expectation of free returns. But how do German retailers compare when it comes to managing returns, and what do customers truly expect from the process? This webinar dives into the current state of eCommerce returns in Germany, providing retailers with benchmarking insights, customer expectations, and strategies to optimize their returns experience without compromising margins.

Featuring insights from Conrad, Europe’s leading technology marketplace, and the German eCommerce and Mail Order Association (bevh), this session explores how brands and shoppers navigate the returns process. You’ll learn about the returns policies and services of Germany’s top 100 online retailers, the success story of electronics retailer Conrad, and industry best practices to enhance efficiency and customer satisfaction.

Whether you’re looking to reduce return costs, streamline logistics, or refine your approach to customer service, this webinar provides valuable strategies and expert perspectives to help you stay ahead in the evolving landscape of eCommerce returns.