eCommerce and digital
Turn routine deliveries into memorable moments with proactive, personalized messaging at every touchpoint. Keep customers engaged, build long-term loyalty, and drive repeat purchases—effortlessly.
Keeping up with customer expectations, tech advancements, and limited resources isn’t easy. Let parcelLab’s AI-powered post-purchase experience do the heavy lifting—boosting AOV, cart conversions, and repeat purchases, all while making your job easier.
“We needed a responsive and committed solutions provider to further build out our e-commerce and logistics operations. parcelLab provided all the tools we needed to deliver on our brand goals while minimizing overhead costs. parcelLab excelled in our competitor evaluation for its exceptional customer support. The team is committed to providing tailored solutions to enterprise problems, and we look forward to expanding our customer base with the help of parcelLab’s platform.”
Logan Dunn
Head of eCommerce
“Our partnership with parcelLab has given us many advantages. Our customers now receive all post-purchase messages directly from us, in our corporate identity and the Order Status page on our site has created some very valuable traffic.”
Christian Schab
Head of eCommerce
Keep customers informed with real-time tracking updates, offering a seamless experience across delivery and returns.
Personalize every customer touchpoint by leveraging campaign banners, segmentation data, loyalty program offers, and more.
Direct customers to an order tracking page that is embedded on your website to drive repeat purchases and promote cross- and upsell opportunities.
Engage customers every step of the way to boost repeat business, referrals, and long-term loyalty.
Turn routine updates into opportunities to engage and re-convert your customers.
KEY FEATURES:
Build your customers’ confidence that their order will arrive when they need it to.
KEY FEATURES:
Maximize revenue and improve post-purchase updates with AI-powered experiences.
KEY FEATURES:
The in-app AI assistant is here to help E-commerce and Digital teams unlock the full potential of parcelLab’s post-purchase platform.
Boost conversions by setting clear delivery expectations—show estimated delivery dates, reassure customers with updates, and optimize messaging based on real-time data.
Use our Benchmarking capability to drill down into a communications report where you can compare your open and click rate against industry averages.
Use Copilot’s AI Email Editor to craft and automate personalized emails that resonate with each customer, enhancing their post-purchase experience.
Seamlessly integrate with major carriers, customer service platforms, CRM, ERP, and logistics systems to. Optimize workflows, accelerate inquiry resolution, and keep every touchpoint connected for a smoother post-purchase experience.
20%
reduction in customer service tickets
“Service in luxury fashion is expected. It’s not a nice to have or good to have – it’s a must. Our customer service teams assist in every step of our customer’s shopping experience, and parcelLab is a big game changer because instead of following up on already completed orders, our teams’ resources are freed up to build loyal client relationships and give the personal touch expected from our luxury brand.”
Olga Burfan
Head of Global E-commerce, Philipp Plein
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
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Discover how your post-purchase experience (PPX) stacks up against industry leaders and receive actionable insights to close gaps, enhance customer satisfaction, and drive measurable results.
