Returns Leak Calculator
How much are your returns actually costing you?
Total parcels shipped per year
Industry average is 15–20%. Fashion typically runs higher.
Average value of a single customer order
You don't have a returns problem. You have a visibility problem.
By the time a return hits your system, the damage is done. Unless you're running parcelLab.
Basic returns portal
Feels disconnected from your brand
Same experience for every customer
VIPs and repeat returners treated the same
Customers contact support for updates
More tickets, more cost
Refund = end of journey
No opportunity to retain the customer
No follow-up after return
Customer relationship ends there
No visibility into risky return behavior
Fraud and abuse go unnoticed until it's too late
Fully branded returns experience
Feels like part of your customer journey
Segmented returns flows
Tailored by customer value, behavior, and context
Proactive return updates
Fewer tickets, better visibility
Exchange + retention options
Keep revenue in the business
Post-return engagement
Turn returns into repeat purchases
Dynamic segmentation by behavior
Flag and handle high-risk returns differently
What sets us apart
Three reasons retailers choose parcelLab.
Decision engine, not demos
Segment and adapt every return based on customer behavior, value, and risk — not one-size-fits-all rules.
Plugs into your stack
Your Salesforce. Your carriers. Your frontend. Your ESP. We fit your stack, not the other way around.
Ready for agentic commerce
Built on billions of post-purchase signals. MCP-native and agent-ready from day one, not bolted on later.
How parcelLab delivers
One platform. Two layers of control.
The shopper-facing experience, and the backend logic that powers it. Both, on the same data layer.
What shoppers see: yours, end to end.
Branded self-service
On-site portal, your domain
Flexible compensation
Refund, exchange, credit, keep
Any return method
QR, BORIS, pickup, no-ship
Real-time comms
Email, SMS, WhatsApp
Smart exchanges
1:1 retention offers
A multi-brand European apparel group with 20+ brands across 30+ markets wanted to turn returns from a cost center into a loyalty driver.
- Fewer "Where Is My Return" tickets
- 29%
- More self-service resolution
- 14%
- Retained via exchanges & credit
- +€4M
- Returns reached warehouse
- 93.5%
Everything behind the portal, controlled.
Rules engine
Tier, value, risk, region
Fraud intelligence
Behavioural signals, risk tiers
Smart routing
Multi-DC, split, marketplace
Claims & warranty
Approvals, edge cases, CS flows
Headless & composable
Your UI, our backend
A global fashion retailer operating across 70+ markets needed one returns infrastructure that could handle massive volume without sacrificing consistency or cost control.
- Digital returns processed
- 110M+
- Paperless returns
- 75M
- Annualised revenue retained
- €1.58M
- Markets unified
- 70+
Ready to stop the leak?
See how parcelLab turns returns into revenue.