Mark Dunlap

Mark Dunlap is a recognized leader in customer experience strategy, with two decades of expertise in transforming how businesses engage with their customers. Mark has worked with Fortune 50 CPG companies, global retailers, and social media firms, helping them solve complex business challenges by optimizing customer, frontline, and post-purchase experiences. His strategic approach ensures brands don’t just meet customer expectations—they exceed them, driving loyalty, operational efficiency, and revenue growth. A trusted advisor, Mark has played a key role in shaping go-to-market strategies and designing experience-driven solutions that create lasting competitive advantages.