Metapack

About Metapack

Metapack is the leading provider of eCommerce delivery management technology to enterprise retailers and brands. Metapack’s platform integrates over 350 carriers and 4,000 delivery services such as Next Day, Click and Collect, Locker Boxes, and International Delivery – ensuring that retailers and brands can offer delivery options and convenience for their customers. 

For each and every order, Metapack is able to identify the most appropriate delivery service for that particular customer, providing a seamless and personalized delivery experience, whilst removing manual and time-consuming processes in the retailer’s warehouse. 

Metapack’s delivery management platform enables retailers and brands worldwide to strengthen their delivery proposition, generate customer loyalty and website conversion, ensuring every customer has the best delivery experience. 

Metapack x parcelLab

parcelLab has combined our strength in post-purchase customer experience with Metapack’s delivery management expertise to develop end-to-end solutions that streamline delivery, reduce costs, increase visibility, and improve customer satisfaction.  

Branded post-purchase communications

Metapack standardizes carrier data. parcelLab transforms it into multi-channel branded notifications and real-time tracking through an order status page that cuts WISMO and boosts engagement.

Personalized journeys that drive loyalty

Metapack powers delivery execution and returns logistics. parcelLab takes it further by tailoring every post-purchase touchpoint based on customer segments and behavior. The result: personalized offers, relevant messaging, and consistent brand experiences.

Increase retention with better return journeys

Metapack provides return labels and carrier choice. parcelLab powers the branded returns portal, refund comms, and real-time tracking that builds loyalty.

CX and loyalty insights

Metapack reports on carrier performance. parcelLab adds post-purchase engagement and return behavior insights, giving retailers a full picture of cost and loyalty impact.