Happy Returns, a UPS company, provides end-to-end returns solutions for online merchants and shoppers through a unique combination of returns software plus reverse logistics. Happy Returns delights shoppers by enabling box-free drop-offs at a nationwide network of Return Bar locations. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and improving sustainability.
Retailers can leverage parcelLab’s Happy Returns integration to use Happy Returns as a returns carrier and for location API to allow customers to find drop-off points. By utilizing this integration, you can:
parcelLab transforms Happy Returns’ instant verification into branded notifications that confirm receipt, approval, and refund progress. Customers stay informed and reassured — cutting WISMO and boosting satisfaction.
parcelLab powers returns portals where shoppers see personalized return options based on customer segment and purchase history, dynamic policies, and contextual retention offers. Happy Returns ensures those journeys are backed by 8,000+ convenient drop-off locations.
parcelLab’s flexible logic adapts communications by customer type — VIPs, first-time buyers, or frequent returners — automatically delivering the right reassurance or retention offer. Happy Returns provides the operational backbone to fulfill them.
Happy Returns supplies operational data. parcelLab enriches it with AI-driven personalization and engagement insights — showing which segments are at risk, where to optimize communications, and how to maximize repeat purchases.
Explore key resources to learn more about our partnership and how to get started.
parcelLab connects directly with Happy Returns through our App Store. Contact your parcelLab representative to learn more.
Returns