AI
Delivery
Returns
Transform your post-purchase experience today
FedEx
FedEx provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services.
About FedEx
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenue of $90 billion, the company offers integrated business solutions utilizing its flexible, efficient, and intelligent global network. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 500,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about.
FedEx x parcelLab
parcelLab has partnered with FedEx to bring advanced, AI-powered post-purchase solutions to enterprises looking to elevate delivery and returns experiences. Through this collaboration, FedEx offers FedEx Tracking+ and FedEx Returns+, two fully white-labeled tools that integrate directly into a retailer’s own digital channels, giving brands control over how customers see and interact with tracking updates and return workflows, without sending them off to third-party pages. By combining FedEx’s global logistics footprint with parcelLab’s expertise in post-purchase engagement, brands can leverage automated communications, performance insights, pattern detection, and AI-driven policy adjustments to boost visibility, efficiency, and customer satisfaction throughout the delivery lifecycle.
Insights from parcelLab data show that these enhancements can significantly improve business outcomes, including fewer “Where Is My Order” inquiries, higher customer retention, and more repeat purchases as customers re-engage with fully branded tracking pages. By embedding AI-driven post-purchase touchpoints into the customer journey, the partnership enables retailers to transform routine delivery and returns moments into personalized experiences that build trust and long-term loyalty.