Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
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Unlike other platforms, parcelLab empowers brands to take full control of their post-purchase experience, turning it into a strategic driver of customer loyalty and lifetime value. We go beyond transactional updates to deliver fully branded, personalised journeys with continuous optimization and actionable insights
…with the transaction in mind
“Sell it and forget it”
Transactional focus
Built at shipment level
Siloed legacy point solutions
1-size-fits-all & ignored data
Lack of unique brand control
Third-party serviced
…with the transaction in mind
Never stop improving
Customer lifetime focus
Built at customer level
Holistic, end-to-end PPX platform
Highly customised & connected
Full, unique brand control
Self-service enabled for Experience designers
At parcelLab, we understand that eCommerce has become a driving force in how customers choose to spend. We also know that regardless of industry, retailers want to provide an experience for all the right reasons.
Experience unmatched parcel tracking with our user-friendly interface, ensuring complete visibility and control over deliveries.
Leverage our in-depth analytics for strategic decision-making, optimizing your delivery process based on real-time data and trends.
Benefit from round-the-clock, dedicated customer support, providing quick and effective solutions to all your shipping needs.
Easily integrate parcelLab’s solutions into your existing systems for a seamless and efficient workflow, adaptable to your business needs.
Our customers don’t just use parcelLab—they genuinely love it. With over 150 reviews on G2 and recognition as a Leader across Package Tracking, Returns Management, and Shipping, we’re proud to be making a real difference. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t just take it from us—here’s what they’re saying.