Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
parcelLab App Store
Returns, reimagined. The parcelLab App Store has arrived.
The industry’s first and only App Store designed to optimize your returns experience – from logistics to loyalty.
Join the Returns revolution
Sign up for exclusive early access, live demos, a bespoke audit of your returns strategy, and a private walk-through of capabilities.
What we deliver
The returns tech stack is broken
Retailers are juggling disconnected tools, legacy systems, and endless custom integrations. It’s slow, inflexible, and expensive – and shoppers feel the impact.
Heavy dev lift for every integration
Adding a new returns solution or launching a returns workflow, campaign, etc. often means weeks and months of custom dev work.
Fragmented tech stacks
Retailers often stitch together multiple tools — returns portals, label providers, carrier integrations — that don’t talk to each other.
Rigid & unscalable legacy systems
Most returns platforms are not designed to adapt to business-specific rules, regional variations, or return models.
No built-in intelligence
Most systems don’t offer insights into return reasons, refund delays, or save opportunities — let alone automation to act on them.
One platform.
Every capability you need.
The parcelLab App Store is your central hub to discover, activate, and optimize returns and post-purchase solutions — without replatforming or building from scratch.
parcelLab returns
Turn returns into revenue, retention, and loyalty with parcelLab’s returns capabilities:
- Gain full visibility into returns with real-time tracking and automated updates.
- Empower customers with a policy-driven, self-service returns portal.
- Create segmented and personalized returns journey communication flows.
Industry-leading returns partners
The App Store connects you with world-class returns partners — so you can plug in what you need, when you need it, without starting from scratch.
- Metapack: Generate return labels and manage return carriers with ease.
- ReBound: Manage cross-border returns seamlessly.
- Happy Returns: Access over 8,000 Return Bar® locations.
- Global-e: Easily generate return labels, access local return hubs, and receive timely refunds.
Returns Recipes
Recipes accelerate your returns journey with pre-configured templates that solve real-world problems.
- Reduce manual setup with automated flows for feedback, return-to-sender, and more.
- Enhance communication with proven templates for high-returners, experience emails, and surveys.
- Apply and adjust Recipes directly in your parcelLab workflows — no heavy dev lift needed.
Returns AI Agents
parcelLab’s assistive and autonomous AI Agents are designed to learn and adapt continuously to deliver fully automated, hyper-personalized returns experiences.
- Return Save Agent – Proactively engages with customers initiating a return and offers instant, personalized discounts to keep the product.
- Returns Forecast AI – Predicts return volumes and generates actionable insights to help warehouse teams optimize staffing, and reduce operational bottlenecks.
Explore the App Store
parcelLab returns
Retain returns portal
Quickly deploy a returns portal with pre-set configurations to accelerate time to value and reduce implementation complexity.
Shopify returns portal
Instantly generate, personalize, and translate post-purchase emails at scale — using AI to craft on-brand, localized messages.
Single sign-on
Simplify user authentication, enhance security, and ensure compliance by leveraging industry-standard protocols.
Shopify fraud return tagging
Automate fraud detection workflows by tagging suspicious orders and customers directly within Shopify.
Returns partner solutions
Metapack
Connects retailers to 350+ carriers for streamlined shipping and returns.
ReBound
Advanced global returns tech for multi-channel efficiency.
Global-e
Localized returns across 200+ international markets.
Happy Returns
Box-free and in-store returns with a modern, eco-friendly experience.
Returns Recipes
Returns feedback survey
Collect insights on return reasons to improve products and reduce future returns.
Return to sender follow-up
Notify customers when returns are sent back and share next steps for refunds or reshipment.
Return experience emails
Keep customers informed with clear, timely return updates using our best practice email templates.
High returners outreach
Send awareness messages and surveys to reduce return rates.
AI Agents
Return Save Agent
Intercepts returns with personalized offers to retain revenue.
Returns Forecast AI
Predicts return volumes to improve planning and logistics.
WISMO Agent
Automates tasks using natural language to boost team efficiency.
Insights Agent
Surfaces trends and anomalies to support smarter decisions.
Transform your post-purchase experience today
