Rafael Figueroa

With over 15 years of leadership experience, Rafael Figueroa is a seasoned expert in Customer Success, particularly within the SaaS industry. His extensive background in Financial Services and enterprise-level project management equips him to deliver exceptional customer experiences and drive business growth. At parcelLab, Rafael leads initiatives to enhance customer retention and optimize the post-purchase journey. A proven leader, Rafael has successfully scaled customer success teams, launched global projects, and played key roles in executive management across startups and scale-ups.