Integrated order tracking
Give agents instant access to real-time order and shipping details within Zendesk, reducing the need to switch platforms and improving response times.
Zendesk
Zendesk is a cloud-based platform that enhances customer communication and support operations for businesses.
About Zendesk
Zendesk provides businesses with a comprehensive suite of tools to manage customer interactions across email, chat, social media, and more. With powerful automation, AI-driven insights, and seamless integrations, Zendesk enables brands to scale their customer service while maintaining personalized, high-quality support.Â
Zendesk x parcelLab
As a verified Zendesk app and official partner, parcelLab enhances customer support efficiency by seamlessly integrating real-time order and shipping data directly into Zendesk’s interface. Support teams can proactively address inquiries, resolve issues faster, and create exceptional post-purchase experiences—all without switching platforms.Â
Faster WISMO resolutions
Enable agents to proactively assist customers with live tracking updates, estimated delivery dates, and carrier details—eliminating unnecessary back-and-forth.
Optimized service workflows
Reduce ticket volume and free up resources by providing customers with automated, branded shipping notifications before they reach out.
Resources
Explore key resources to learn more about our partnership and how to get started.
Integration overview
Zendesk Marketplace app
parcelLab App Store
Categories
AI
Delivery
Returns
Your questions, answered
parcelLab connects directly with Bloomreach through our App Store. Contact your parcelLab representative to learn more.
By proactively providing customers with branded tracking updates, parcelLab reduces WISMO requests, enabling support teams to focus on high-value interactions.
Agents can access live tracking updates, estimated delivery dates, carrier details, and potential delivery exceptions—all within Zendesk’s interface.Â
Yes, a parcelLab subscription is required to integrate with Zendesk. Contact us to get started with a demo.Â
The app is available on the Zendesk Marketplace or you can access the app through the parcelLab App Store. Once you have a parcelLab subscription, install it and follow the setup instructions to sync your parcelLab data with Zendesk.Â
Transform your post-purchase experience today
