Branded Tracking Pages
Deliver a fully customized, on-brand tracking experience within your Shopify store, keeping customers engaged while reducing WISMO inquiries.
Shopify
Shopify is an eCommerce platform that enables businesses to create online stores and sell products globally.
About Shopify
Shopify powers millions of businesses worldwide, providing a comprehensive suite of tools for merchants to build, market, and scale their online presence. From payment processing to inventory management, Shopify simplifies e-commerce operations, allowing brands to focus on growth while delivering exceptional customer experiences.
Shopify x parcelLab
As a verified Shopify app and official partner, parcelLab transforms post-purchase interactions into branded, revenue-driving opportunities. Our integration helps high-growth, high-volume Shopify Plus merchants streamline complex shipping and fulfilment, reduce support costs, and drive retention at scale. With proactive, branded communication, parcelLab ensures seamless post-purchase experiences that keep customers engaged beyond checkout—maximizing lifetime value and accelerating global growth.
Proactive shipping notifications
Keep customers informed with automated email and SMS updates, segmented by location, purchase history, or order type for relevant communication and reduced service inquiries.
Actionable Insights
Leverage parcelLab’s AI-powered analytics and reporting to understand customer behavior, optimize shipping performance, and drive higher customer lifetime value.
Resources
Explore guides and support materials to seamlessly integrate and optimize parcelLab with your Shopify store.
Integration overview
How to install the parcelLab Order Tracking app
How to add an Order Status page
How to send Order Data from Shopify
Shopify App Store
Shopify Help Center
Categories
AI
Cart conversion
Delivery
Insights
Returns
Your questions, answered
parcelLab connects directly with your Shopify store through our app, syncing order and shipping data to provide real-time tracking, proactive notifications, and post-purchase engagement—all within your branded experience. Our platform supports multi-warehouse fulfilment, international carriers, and complex shipping models, making it ideal for global brands. Learn more here.
To send data from Shopify to parcelLab, you need to set up two webhooks in your Shopify admin. Navigate to Settings > Notifications, scroll to Webhooks, and create one for “Order Creation” and one for “Order Update” with the specified details. This will allow parcelLab to receive data directly from your Shopify orders.
Yes! By using the data transmitted to parcelLab via the Shopify webhooks, you can collaborate with parcelLab to create a customized order status page. This enhances customer experience by providing detailed updates on order status directly on your site.
Yes, a subscription with parcelLab is necessary to use our post-purchase solutions for your Shopify store. You can begin by booking a demo, and your store can go live with the integration in about a week.
By providing real-time tracking updates and proactive shipping notifications, customers stay informed about their orders, significantly reducing the need for them to contact your support team.
Once you have a parcelLab subscription, you can install the parcelLab app from the Shopify App Store and follow the setup instructions to start enhancing your post-purchase experience.
Transform your post-purchase experience today
