--- title: Product Updates url: "https://parcellab.com/whats-new/" type: Page date_published: "2026-09-30T11:48:28+00:00" date_modified: "2026-09-30T11:48:28+00:00" --- Product updates # What’s *shipping* at parcelLab New capabilities across Retain, Engage, Convert and AI Agents. ## Featured updates The releases changing how retailers run post-purchase ![Copilot: From answers to action cover](https://parcellab.com/wp-content/uploads/2026/09/copilot-hero-featured-scaled-1.webp) AI Agents Engage Sep 2, 2026 ### Copilot: From answers to action Connected to your live account, parcelLab Copilot is your in-app AI assistant that can investigate, configure, improve and troubleshoot your post-purchase setup, with every action under your control. [ Read the release notes : Copilot: From answers to action (opens in a new tab) — ](https://docs.parcellab.com/docs/copilot) ![Build email templates with AI cover](https://parcellab.com/wp-content/uploads/2026/09/email-template-assistant-1600x1224-1.webp) AI Agents Engage Retain Jul 15, 2026 #### Build email templates with AI The AI email template assistant is now available, helping teams generate responsive email templates faster. Simply describe the content, styling, and… [ Read the release notes : Build email templates with AI (opens in a new tab) — ](https://docs.parcellab.com/docs/engage/messages-and-journeys#how-do-i-generate-an-email-template-using-the-ai-assistant) ![Fraud & Abuse Protection dashboard cover](https://parcellab.com/wp-content/uploads/2026/09/fraud-abuse-protection-1600x1224-1.webp) Engage Fraud & Abuse Retain May 29, 2026 #### Fraud & Abuse Protection dashboard The Fraud & Abuse Protection dashboard is available from the navigation pane in the Returns module and allows you to review fraud signals and… [ Read the release notes : Fraud & Abuse Protection dashboard (opens in a new tab) — ](https://docs.parcellab.com/docs/retain/fraud-and-abuse) ![WISMO/R Agent cover](https://parcellab.com/wp-content/uploads/2026/09/WISMO-V2-scaled-1.webp) AI Agents Engage Retain Feb 27, 2026 #### WISMO/R Agent Leverage AI-powered customer service assistants to automatically respond to “Where Is my Order/Return?” inquiries. Integrate the WISMO/R agent in… [ Read the release notes : WISMO/R Agent (opens in a new tab) — ](https://docs.parcellab.com/docs/platform/wismor-agent) ## Release timeline Show all Retain AI Agents Convert Engage Clear filters Clear filters Sep 14 2026 Engage Retain ### Check message availability by language use the Message Overview page to review message language coverage across your shops, identify configuration gaps that may need attention, and open the relevant message or shop record to update its settings. [ Read the release notes : Check message availability by language (opens in a new tab) — ](https://docs.parcellab.com/guides/experience-design/setup/messages#view-message-language-coverage) ![Check message availability by language cover](https://parcellab.com/wp-content/uploads/2026/09/message-overview-landscape-1600x1224-1.webp) Sep 2 2026 AI Agents Engage ### Copilot: From answers to action Connected to your live account, parcelLab Copilot is your in-app AI assistant that can investigate, configure, improve and troubleshoot your post-purchase setup, with every action under your control. [ Read the release notes : Copilot: From answers to action (opens in a new tab) — ](https://docs.parcellab.com/docs/copilot) ![Copilot: From answers to action cover](https://parcellab.com/wp-content/uploads/2026/09/copilot-hero-featured-scaled-1.webp) Aug 31 2026 AI Agents Convert Engage Retain ### Meet your new App dashboard The new App dashboard brings the right tools and insights together with personalized guidance and task-based shortcuts that launch Copilot conversations. Content adapts to permissions and product access, so users see the most relevant tasks and workflows. [ Read the release notes : Meet your new App dashboard (opens in a new tab) — ](https://docs.parcellab.com/docs/whats-new#new-app-dashboard-and-workflow-improvements-for-returns-portal-configuration) ![Meet your new App dashboard cover](https://parcellab.com/wp-content/uploads/2026/09/new-app-dashboard-framed.webp) Aug 14 2026 Engage Retain Surveys ### New survey theme editor Deliver a consistent brand experience across your surveys with the new survey theme editor. Customize your survey design with flexible styling options, advanced settings, and custom CSS for greater control over the look and feel of your surveys. [ Read the release notes : New survey theme editor (opens in a new tab) — ](https://docs.parcellab.com/docs/engage/surveys#theme-editor) ![New survey theme editor cover](https://parcellab.com/wp-content/uploads/2026/09/theme-editor-landscape-framed-1600x1224-1.webp) Jul 15 2026 AI Agents Engage Retain ### Build email templates with AI The AI email template assistant is now available, helping teams generate responsive email templates faster. Simply describe the content, styling, and language you want, then preview and refine the template directly in the email template builder. [ Read the release notes : Build email templates with AI (opens in a new tab) — ](https://docs.parcellab.com/docs/engage/messages-and-journeys#how-do-i-generate-an-email-template-using-the-ai-assistant) ![Build email templates with AI cover](https://parcellab.com/wp-content/uploads/2026/09/email-template-assistant-1600x1224-1.webp) Jun 30 2026 AI Agents Engage Retain ### Embed app content on the Order Status Page Enhance your Order Status page with custom apps that deliver engaging content through targeted campaigns alongside tracking updates. [ Read the release notes : Embed app content on the Order Status Page (opens in a new tab) — ](https://docs.parcellab.com/docs/engage/order-status-page/components#custom-apps) ![Embed app content on the Order Status Page cover](https://parcellab.com/wp-content/uploads/2026/09/order-status-landscape-1600x1224-1.webp) [ Show earlier updates — ](https://parcellab.com/whats-new.md/page/2/) —