---
title: State of the digital experience
url: "https://parcellab.com/webinars/state-of-the-digital-experience-2023/"
type: On-demand webinar
date_published: "2025-03-18T23:42:06+00:00"
date_modified: "2025-03-30T19:48:21+00:00"
description: "Insights along the whole customer journey with Bosch, Victorinox, Home24, The KaDeWe Group, and Farfetch"
tags:
  - Delivery
  - Customer experience
  - Customer service
  - "eCommerce & digital"
  - Marketing
event_type: on-demand
event_date: "January 27, 2023"
---

## Webinar summary

As digital expectations continue to evolve, brands must adapt to deliver seamless, engaging experiences at every touchpoint of the customer journey. In this exclusive webinar, digital experience (DX) experts from **Farfetch, Home24, Bosch, Victorinox, and The KaDeWe Group** come together to share their biggest learnings and their strategies for the years ahead.

Join five industry leaders as they discuss key trends shaping the digital landscape, from e-commerce innovation and customer engagement to post-purchase excellence. Gain exclusive insights into how top brands are optimizing their digital experience to meet rising consumer expectations, improve retention, and drive growth.

Whether you’re looking to refine your own digital strategy or benchmark against industry best practices, this webinar provides a valuable roadmap for success for the next few years and beyond.