Deliver the ecommerce returns solution your customers really want
Reduce returns. Recover revenue. Accelerate repeat purchases.
Optimize your experience to reduce ecommerce returns
Our returns experience implementation team will help get the most out of parcelLab’s ecommerce returns management software. They’ll prepare a combination of approaches and best practices to help you reduce ecommerce returns in a way that fits your business strategy.
- Customize return rules and reasons to reinforce your policy and reduce invalid and uneconomical returns
- Enhance post-purchase communications to educate customers about product setup and features so they return less
- Collect and analyze returns data quicker so you can understand why customers are returning and find solutions
- Request or confirm more information or require picture uploads via your returns management portal for proof of defect in warranty cases
Recover returns revenue & drive repeat purchases
A streamlined and uncomplicated process of returning items sets the stage for an excellent returns experience for your customers, encouraging brand loyalty and increasing the chance for repurchase. You’ll have the flexibility to adapt the parcelLab returns management platform for your specific needs.
- Promote exchange or store credit instead of return and refund
- Trigger early refunds before items are processed
- Offer a unique returns experience for your VIPs
Minimize issues that drive customer outreach and enable service teams
With a flexible self-service returns and warranty platform, you can answer all your customers’ questions about what’s eligible for return, or warranty repair or replacement. Integrations with Zendesk and SAP can automatically generate tickets for more complex returns started through the digital returns platform, with all the product information, photos and label details needed. So, customer service agents can approve, and close tickets faster and further reduce customer outreach and effort.
Reduce returns and warranty costs with operational efficiency
For returns that can’t be avoided, you can still focus on efficiencies that drive down costs. With returns data flowing into warehouse systems, you can forecast return volumes each day and reduce warehouse processing time with more data on what’s in each package and why it’s being returned.
Lessen your environmental impact with ecommerce returns management
Save on wasted paper and packaging as well as carbon emissions from reverse logistics. With a flexible and customized digital returns experience, you can drop shipping labels and RMA slips from orders and save a ton of paper per year. With custom returns rules and reasons enabled, you’ll see an even bigger reduction on the environmental impact of reverse transportation from out of policy items being sent back. And for returns that can’t be avoided, using QR or bar codes for no label drop-off can give customers the option to return locally and further save on printing, packaging and emissions impacts.
Thanks to parcelLab, we were able to improve customer communication and make it more transparent. Weltbild puts its customers center stage across the entire customer journey – no matter where they are at the time. This gives them an all-round good shopping experience.
5%
Fewer returns in under a month
7.5%
Reduction in customer inquiries
75%
Post-purchase email open rate
Take your returns and warranty management platform to the next level
Features that give you flexibility to build the ecommerce returns solution you want
Returns Communication
Multichannel communications with shipping, processing and refund notifications.
Data Security & Privacy
Only store data for 90 days. SOC 2 Type I, HIPAA, and ePrivacy certified.
Reduce Returns Labels
Print at home labels. Create multiple labels. QR or bar codes for no label pickup or drop-off options.
Flexible Reasons
Create custom reasons or enable extended returns reasons for warranty or repair.
Flexible Rules
Set returns platform rules based on time, product type, customer segments, product value or return reasons.
Customs handling & Additional paperwork
Support your customs process and attach order confirmations, invoices, customs slips, and return labels.
Customer Service Integration
Enable agents with parcelLab’s returns management portal or with SAP and Zendesk integrations for a single view of order details, shipping status, communications, and full buying history. Auto generate tickets for complex returns.
Picture Upload & Additional Data
Collect photos, comments, second-hand owner details, or claims information on purchases through third-party providers for warranty or claims handling.
Exchanges & Refunds
Offer instant first scan refunds, gift cards or product exchanges via your digital returns platform.
Product recommendations
Reduce returns when you recommend sizes or replacement products based on selected reasons.
Segment customers
Create unique experiences in your returns management portal for different customer segments. Like offering immediate refunds for VIPs.
FAQ
Retailers can handle warranty issues by approaching them with care and accountability. You can take account of any warranty issues by being transparent on what your warranty covers and what the options are for extended warranty dates depending on the size of the purchase.
It's also important that the retailers provide transparency before the item is purchased. By being transparent about what's covered under the warranty policies, retailers can minimize any confusion the customer might have.
A warranty request is an agreement provided by the retailer declaring that, if consumers find fault in the purchased product, they are entitled to have the item repaired or replaced. Warranties are the retailer's way of proving commitment to customer satisfaction.
A warranty request is also an effective way of retaining the consumer. Instead of disregarding the product entirely, customers can simply return it to the retailer and request that same item once again. Warranty requests are critical to the retailer-to-customer relationship.
A warranty management system helps retailers track and process product warranty agreements. Warranty management systems benefit businesses by providing critical information for all purchases and generating communication with customers. These systems govern established warranties and typically cost companies very little to have and maintain.
Warranty management is important in a business because it controls the entire warranty process and improves customer communication. Contributions include:
- Lower warranty costs
- Reduced environmental impact of ecommerce returns
- Increased sales
- Improved customer retention
Featured Capabilities
Integrations
We’re flexible. Send order data by file, API, webhook or stream, and we’ll take care of the rest. Take advantage of our standard integrations with most shop systems such as Shopify, Magento, and SAP.
Carriers
We’ve got integrations with hundreds of the most common carriers around the globe and we add new carriers every week. Our dedicated carrier team keeps integrations and data updated and optimized for consistent and clear communications.
