The ultimate Post-Purchase Guide
Learn all about successful post-purchase communication. From how to draft effective communications, to the different channels and how to add complementary features.
Best practices for effective post purchase communication:
Learn all about successful post-purchase communication between a business and its customer after a purchase has been made. From how to draft effective communications, to the different channels and how to add complementary features. The goal of post purchase experience is to foster loyalty, increase customer satisfaction, and drive repeat business.
Customer Experience
Before tackling post-purchase communication in practice, it's important to understand why it's so important for online retailers.
Shipping Communications
What factors are important for a relevant shipping message and how do you best inform your customers.
Best practices
The best content for shipping messages at every stage of the buying process - exemplified by tangible examples
Chapter summary
1. Why is post-pruchase communication so important
2. What makes a good shipping message
3. What are the shipping phases
4. What features can be integrated into a dispatch message
5. What is the added value of good post-purchase communication
6. Checklist: 9 facts to remember
.
This partnership with parcelLab allows us to further refine our already industry leading digital offering and provide our customers with the most innovative online shopping experience.
D2C Post-Purchase Experience Study 2023
An analysis of 50 well-known D2C and corporate brands in Germany Read
Understanding post-purchase behaviour
This guide will explore the ins and outs of the post-purchase experience, including what it is, why it matters, and how to optimize it. Read
Post-Purchase Strategies of Online Retailers in the Home & Living Sector
A special evaluation of 14 Home & Living retailers in the area of shipping & returns Read