Direct to Consumer French More research

Returns management for DTC brands in France

Discover the practices of major DTC brands like Tediber, Sézane as well as tips to improve your return experience.

Best practices for effective post purchase communication:

An overview of the experiences of DTCs in the area of return
Best practices and opportunities for improvement
Tips from our team of experts to improve your customer experience

Key findings

30% of brands charge customers for returns

10% of brands include a return label in the package

Person thinking with delivery icons above head

70% of brands do not communicate a refund date

Find out more

Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.

Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.

See it in action