Post-purchase platform for Logistics and Supply Chain Professionals

Supply chain diversity improves business resilience but adds complexity to your post-purchase communications. parcelLab offers the flexibility to connect multiple systems, carriers, and data sources.

• Deliver a consistent experience regardless of where items ship from or who delivers them.

• Display multi-parcel orders (or split shipments) in customer emails and on order tracking pages.

• Segment customers based on their current experience – whether they got an order on time or returned it – adjust content and communications flows to fit.

• Create custom communication flows with special incentives to recover from any missed delivery promises that are out of your control.

Improve your post-purchase customer experience with shipping process transparency. Break down your perfect order delivery rate and understand where you fall short of promises.

• Connect your logistics systems and post-purchase platform data for a 360-degree view of order to return performance accessible all in one place.

• Use your own real-world delivery rate data to improve future customer delivery date promises.

• Compare carrier performance across regions or dive into a local detail.

• Collect and analyze returns data quicker so you can understand why customers are returning and find solutions

• Better forecast daily return volumes and reduce warehouse processing time with more data on each package.

Build meaningful customer experiences around operational moments that turn logistics from a cost center to a value driver.

• Keep customers informed as items go from production to packing, not just on carrier scan, for more immediate updates after purchase.

• Monitor against your delivery promise and predict shipments that are at risk. Go beyond transactional emails with proactive customer communications that build trust.

• Reduce the risk of failed deliveries with critical delivery window updates shared across channels – email, SMS, website, and app push notifications.

Significantly reduce return rates while delivering an experience that build trust, strengthens your customer relationships, and drives loyalty.

• Make digital returns easy, convenient, and transparent for customers.

• Customize return rules and reasons to reinforce your policy and reduce invalid and uneconomical returns

• Improve inventory turnover and get returns in hand faster with proactive reminders.

• Make returns more sustainable with buy online return to store, and no box/no label drop-off options.

• Optimize returns with better insight into when deliveries will arrive to your warehouse, and the included items and reasons for return.