Post-purchase platform for eCommerce and Operations Leaders

Reduce ecommerce friction and increase customer satisfaction with your delivery and returns experiences.

• Set expectations with delivery date promises pre-check out.

• Help customers track progress with personalized details and status updates, not generic messages, delivered across email, website, chat, social or SMS.

• Get ahead of potential delays or problems with proactive communications before customers reach out to support.

• Cut clicks. Let customers start returns right from post-purchase communications or a returns portal embedded in your shop.

• Easily give customers more flexible options: return to store, pick-up, or drop-off, exchanges, gift cards or store credit.

Bring customers back to your eCommerce shop faster with hyper-relevant content specific to each post-purchase experience.

• Give curated recommendations based on each customer’s individual order history.

• Integrate your Instagram feed to share inspiration for accessories and coordinated pieces.

• Make order status updates more exciting with immersive content, invites for upcoming store events, special previews, and online exclusives.

• Get returns back in inventory faster with proactive reminders.

• Give customers frequent updates on return shipping status, receipt, and refund or credit processing.

Connect your ecosystem of eCommerce platforms, marketing tech stack, operations systems, and customer service tools for the visibility you need to deliver a next-level post-purchase experience.

• Use your own real-world delivery rate data to improve future customer delivery date promises.

• Compare carrier performance across regions or dive into a local detail.

• Collect and analyze returns data quicker so you can understand why customers are returning and find solutions.

• Combine performance data with upvote/downvote polling to understand customer sentiment for a more complete picture of your delivery experience.

• Use returns data to quickly improve your ecommerce experience by adjusting details like sizing or item descriptions for better customer satisfaction and less likelihood of returns.

Make buying online easy, fun, and stress-free with great service in mind at every step of the post-purchase journey.

• Empower self-service support by connecting post-purchase data with chatbots for quick access to “where is my order or return” questions 24x7.

• Create custom communication flows with special incentives to recover from any missed delivery promises that are out of your control.

• Reduce the risk of failed deliveries with critical delivery window updates shared across channels – email, SMS, and app push notifications.

• Collect pictures and comments for returns and warranty claims that need validation. Automatically create tickets so agents can resolve claims faster.

• Give customer service agents all the order details, shipping status updates and communications they need in a single view for more efficient calls that free up time for more challenging customer issues