Developer Resources

Everything developers need to get started with parcelLab’s post-purchase experience platform

Implementation of our post-purchase experience for order tracking, communications and returns is easy. Our platform and processes are infinitely flexible, elastic, scalable, and ready for your setup. parcelLab is built for connectivity so your data flows in and out of our systems seamlessly.

See how parcelLab works
 

Overcome in-house skills and time challenges

Our operations and engineering experts together with project and implementation managers are here to take the burden off your technical teams. Our experts proactively look for opportunities to improve your post-purchase customer experience and work with you on the best ways to implement them. We’ll help you choose the best options from our flexible integration paths: API, webhook, queues, event bus, and file exchange. And we’ll scope, develop, and maintain custom integration flows so you don’t have to do the heavy lifting.

 

No more carrier management and maintenance

We’ve got integrations with hundreds of the most common carriers around the globe and add new ones every week. Our dedicated carrier team takes care of keeping integrations and data updated and optimized for consistent and clear communications. You’ll never have to worry about carrier data changes impacting customer experience.

 

Find documentation on key features and integrations you need to get started with parcelLab’s post-purchase experience platform.

 

Onboarding

See how to send us your tracking data via one of our flexible integration options.

 

Data Integration

Dive into details about the data model used for the parcelLab platform.

 

Carrier Integration

Understand our carrier integration setup, interface methods, and supported carriers.

 

Order Status Page

Discover order status page features and integrating one in your online shop.

 

Communications

Learn about configuring communications including: multipackage orders, A/B testing, tracking via UTM, reporting and triggers.

 

Returns Experience

Look into our returns portal configuration, returns data transmission, tracking and reporting.

 

Forecasted Delivery Date

How to add delivery date promises to product and check-out pages via API.

 

Customer Service Portal

Discover what’s available for customer service teams in the parcelLab portal like configuring customer communication settings and addressing tracking and communications inquiries.

 

Reporting

Check out our status model, logistics analysis, watchlists and alerting possibilities, and options for exporting tracking and communications data.

Andrew Hobgood

parcelLab has performed better than our expectations during the evaluation period. While the product itself is clearly the outcome of an excellent product culture at parcelLab, the team that supports us is also a huge part of our success. They are by far the most proactive success and technical team I have worked with and it seems like they are always offering ways for us to improve that we hadn't even identified ourselves.

Andrew Hobgood Director of Customer Communications
Andrew Hobgood
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Featured Capabilities

how parcelLab handles logistics reporting

Understand your logistics performance

Analyze logistics performance order to door to return. Compare regions or carriers to benchmarks. Improve your post-purchase experience.

Retail Technology Integrations

parcelLab brings your eCommerce platforms, marketing tech stack, operations systems, and customer service tools together to deliver a next-level post-purchase experience.

Master your Post-Purchase Experience with us