What external system integrations does parcelLab have?

Integrating with our platform via these systems is simple. No technical resources are required on your end for a parcelLab integration - you can just get started. But unlike other providers, we're not 'one size fits all' - we work with you to create customer experiences that are fully customised to your needs and wants.

So you can create personalised content, branded to your online shop, that keeps your customers informed. A parcelLab integration allows you to transform information from different data points into a single system that harmonises your data. Essentially, this means you can automate communication workflows without any coding. This way, you can deliver the best possible operations experience for your customers to achieve your predefined business goals.

Customer-focused updates

Create a workflow that aligns with your processes. For example, send automated "Missed Delivery", "Ready for Pickup", "There's a Delay", "Thank you, we received your returned item" emails and more. You can see some examples from our customers here.

Track & Trace

Give your customers live visibility into the progress of their order within a brand experience. Keep your customers engaged longer and drive traffic back to your site. You can also reduce the number of customer enquiries.

Integrated content

Also add personalisation by including targeted, branded images, videos, recommendations or reviews at each customer touchpoint. This way you leave a lasting impression and give them a reason to come back again and again.

Portal

Next, you can use our dedicated portal to analyse, compare and improve your logistical processes. You can also monitor progress against KPIs and identify weaknesses. Then, when something goes wrong and a customer calls, the portal has already alerted you to the problem. This way, your service team can quickly identify and fix the problem.

Our network

Our network includes reputable brands that you may already use for marketing, customer service, content, feedback, events or fulfilment software. So integrating with our solution can connect you to other software solutions you work with. As a result, your solutions are streamlined and connected for easy management.

Start your parcelLab integration now

In summary, if you're ready to turn your data into a personalised end-to-end customer journey, contact us. Alternatively, you can arrange a free demo to learn more.