parcelLab wins Smart Solution Award 2019
At the supply chain summit "EXCHAiNGE", the specialist for smart shipping communication, parcelLab, was awarded the "Smart Solution Award 2019". The prize was awarded for the second time this year by the trade magazine "LOGISTIK HEUTE" and Strategy&, the strategy consultancy of PwC. The award is given for particularly innovative concepts that have the potential to fundamentally change traditional value chains in the future.
With parcelLab's smart solution, customers can improve the customer experience in the postal check-out process. By monitoring every single order in real time, parcelLab enables personal, individual and emotional shipping communication supported by machine learning.
parcelLab brings the buying process to a good end
"parcelLab's solution offers great potential to extend and revolutionise its current benefits for customers and merchants in the checkout process in B2C e-commerce to the B2B business," praised jury member Harald Greimer, partner at PwC Management Consulting. After all, B2B companies also face the challenge that their valuable customer relationships are controlled by third parties after a successful business transaction.
Jury member Dr Petra Seebauer, Managing Director of EUROEXP Messe- und Kongress-GmbH and publisher of the trade magazine LOGISTIK HEUTE adds: "parcelLab underlines the thesis that successful solutions focus on the requirements of the end customers. By focusing on the essential requirements of the end customers, an improved customer experience can be created in the postal check-out process as a whole."
parcelLab co-founder and CEO Tobias Buxhoidt is proud of the award, but does not want to rest on his laurels:
"We hope that by taking part in the Smart Solution Award we have been able to highlight the relevance of personalised post-purchase communication and that personalisation in online retail will advance even further in the future - from checkout to dispatch to returns," he concludes.
About parcelLab GmbH
parcelLab offers online retailers efficient technology and implementation for successful postal checkout communication - as a white label solution and with the look & feel of the company.
The aim is to provide shoppers with interesting information after checkout and especially during the entire shipping process, thus creating an optimal shopping experience. Important delivery events or deviations are identified thanks to the real-time monitoring of each individual delivery and sent individualised as an email, SMS, message via Facebook or within the retailer app. In this way, companies can determine and manage the entire customer journey themselves, strengthen customer loyalty and exploit upselling potential by directing customers back into the shop via specific messages.
The Munich-based start-up was founded in 2014 by Tobias Buxhoidt, Anton Eder and Julian Krenge. Today, over 50 specialists work for more than 350 international retailers in 38 countries and 25 languages.
Anton Eder (COO)
Tel.: +49 172 824 20 22
Saskia Müller PR & Events
Tel. : +49 178 342 15 67
Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.Read more from parcelLab