Customer Experience Trends - DHL no longer delivers cash on delivery
Here are the latest trends summarised for you by the expert for after-sales customer experience.
Register here for our Customer Experience Trends:
DHL IS NO LONGER DELIVERING BY COD
The logistics provider is responding to the Corona crisis. Customers who insist on delivery being acknowledged will have to do without their parcel altogether, reports Smartdroid.de. DHL also currently no longer delivers shipments paid for by cash on delivery, requiring them to be picked up at a branch.
>>> THE CONTRIBUTION
AMAZON INTRODUCES NO-RUSH SHOPPING.
To prioritise people in need, the e-commerce giant is trying to decelerate logistics elsewhere, reports Futurezone.de. The means to this end is "No-Rush-Shipping". Prime customers who voluntarily wait a few days for their order are compensated with a credit of three dollars per order. This can then be used for purchases of digital products such as audio books or films.
ONLINE TRADE CELEBRATES SECOND CHRISTMAS.
Parcel service provider DHL reports a significant increase in parcel numbers after a few weeks of Corona crisis. The number of parcels is now increasing daily and has already reached the same level as in the pre-Christmas period, the "Nürnberger Blatt" quotes the logistics provider as saying. Small traders in particular are now increasingly relying on the parcel service provider DHL, it says.
>>> To the article
BEVH MAKES STRONG FOR CLICK & COLLECT
According to a report by Finanznachrichten.de the German E-Commerce and Distance Selling Trade Association (bevh) is calling on the federal states, cities and municipalities to uniformly allow stationary retailers to hand over goods using the contactless "Click & Collect" method. Currently, there is uncertainty among many authorities as to whether the collection of goods ordered on the internet by customers in the vicinity of a shop is to be permitted as a collection service.
LIBRARY FIGHTS WITH THE FLOOD OF ORDERS
The bar range retailer and book wholesaler seems to be overrun by orders at the moment. At the same time, processes are slowing down because its own employees have to be protected from a Corona infection. As a result, delivery times are getting longer. Retailers should - like the Hamburg bookshop Lüders - proactively inform their customers about this.
Why BRANDS NEED A CUSTOMER EXPERIENCE STRATEGY.
The latest "Adobe Digital Trends 2020" report shows: In almost every fourth German company, CX optimisation is a top priority. For this reason, finding and retaining CX professionals is one of the most important tasks in 2020. 26 percent are also planning further investments in AI and machine learning, writes Marconomy.de.
CORONAKRISE: 8 TIPS FOR EXCELLENT CUSTOMER EXPERIENCE.
The exit restriction is bringing the economy to its knees and many people to online shopping. A good customer experience is more important than ever.
>> To CONTRIBUT
BVB: CORONA CONFIRMS CUSTOMER-CENTRATED THINKING.
Customer-centric thinking will be even more important for retailers after the Corona crisis than before, believes Matthias Zerber, head of merchandising at Borussia Dortmund. Because the disposable income of each individual will shrink due to the crisis. And accordingly, each individual will be more selective with their income, he is quoted as saying by Internetworld.de.
>>> To the article
FARMY OPENS SUPPLY WINDOWS FOR PEOPLE IN NEED OF HELP.
The Swiss online grocer is now reserving delivery windows for people in Switzerland who belong to the Corona risk groups due to illness or age, reports Horizont.net. In this way, the company wants to make a contribution to securing supplies for the most vulnerable in society.
ABOUT YOU-HOTLINE NO LONGER TELEPHONE.
In the Czech Republic and Slovakia AboutYou had to send all call centre agents home and switch to email. However, this is working perfectly and they see no complaints at all, AboutYou founder Tarek Müller said in the OMR podcast.
HOW ONLINE TRADERS CAN SECURE THEIR BUSINESS SUCCESS DURING THE CORONA CRISIS
In Germany, strict measures have been taken to contain the spread of Covid-19, with everyone nationwide being urged to stay at home, maintain social distance and isolate themselves. Thus, we already saw in the last week that non-essential shops had to be closed, which led to a huge increase in online orders.
BONUS WITH PAYBACK PAY.
Payback is seizing the opportunity to win consumers over to its Payback Pay mobile payment function and increase their loyalty. For contactless, "considerate behaviour at the checkout", customers who use Payback Pay will be rewarded with double base points on their entire purchase over the next two months, reports Onlinekosten.de.
AMAZON EXTENDS RETURN PERIOD.
When fulfilment is at its limit, you have to create new capacity. This is what Amazon is trying to do with savings in returns handling and is extending the return deadlines until the end of May, reports Computerbild.de.
>>> To the article
Create new reasons for people to love your brand. Build standout post-sales experiences tailored to your customers. Deliver personalized touch points that grab attention and spark loyalty.
It’s safe to say that the last two years have been full of surprises for retailers… often unwelcome ones. But our latest research into e-commerce in the US has also found a lot of innovation, original thinking, and creativity. Here are just 3 trends emerging in 2022.#1 Sustainability …