Customer Success Manager (m/w)

We help online retailers ensure an outstanding customer experience even after the purchase and maximise customer loyalty. We make this possible with our service,

which not only monitors parcels, but allows for personalised customer communication for online retailers. As we are currently growing very successfully and want to maintain this, we need further energetic support.

Your tasks:

• Make enthusiastic lovers out of our customers
.
• Develop new product features with customers
.
• Ensure new customers are part of our service
.
• Expand business relationships (upselling)
• Be the interface between customers and product development
.

Your profile:

• You have experience in project management or sales/account management
.
• You are communicative and sociable
• You are motivated and absolutely hands-on
• You have fluent German and English skills

What we offer:

• A broad range of tasks with a high degree of personal responsibility
.
• A lot of flexibility and freedom for your ideas
.
• Flat hierarchies and exciting opportunities for further development
.
• An innovative product with real added value

We have just closed our second financing round in the high six-figure range and are happy about many paying customers like Fahrrad.de and Chal-Tec. We offer you free development opportunities, flexible working hours, a secure salary and if you like: free beer, free coffee & free hugs as much as you want! ;-)

Be part of it - bring in yourself and your ideas and be part of our success to drive the development at our location in Munich at the Stachus.

Send us your CV to: malene@parcellab.com