100% positive customer reviews with minimal effort
Pacifying impatient customers - but how?
The Tradeo GmbH operates Servershop24.de, one of the world's largest online shops for used and refurbished server and network hardware, and also acts as an official plentymarkets consultant. Major brands such as HP, IBM and Dell are part of the online retailer's range, which is one of the most important suppliers of server spare parts in Germany thanks to its extensive selection of products available for immediate delivery.
This makes the shop highly successful, but also creates a considerable problem: the customer needs his part immediately, after all, the faulty device should work again as quickly as possible. But the additional costs for express shipping are unwillingly spent, instead the customer service always gets to hear the same question: Where is my parcel?
Informed customers are happy customers
Sebastian Poll, CEO at Tradeo, came across parcelLab in his search for an efficient solution. Customer satisfaction is Tradeo's top priority, but the customer should neither be informed too much, nor too little. Event-related news relevant to the customer was just what was needed. "For me, a healthy company and sensible optimisation of work processes are just as important as the satisfaction of our customers. This is the only way to be successful as an online shop!", says Sebastian Poll.
Maximum success with minimum effort
A simple integration was also important to the Tradeo team. The uncomplicated, fast and direct integration into plentymarkets was therefore quickly chosen. No plugin is necessary, the reliable data transfer via API is error-free. "The technical documentation from parcelLab was very helpful in this process," explains Poll. "The whole process involved extremely little development effort for us."
Since December 2015, Tradeo has now been using our service and sends shipping messages in case of delays or when a delivery is ready for collection. After a test phase and the gradual integration of all five shipping service providers, the shop operators are now happy about consistently positive evaluations via the rating buttons in emails and the absence of negative comments in support. Informed customers are happier customers - and that means a relieved team.
The press release on Tradeo's success is available here.
Written by
parcelLab
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