In our joint webinar, Solvemate - a popular service automation provider - will join parcelLab - the world's leading Operations Experience Management (OXM) platform, to discuss how businesses can deliver a seamless customer experience: from first contact, through to...
Ever felt lost and overwhelmed when wanting to order something online? The variety of products and services is vast, and the internet can feel like opening the wardrobe door to Narnia. Customers need a helping hand - or at least the offer of one - at every stage of...
Today consumers are constantly surrounded by advertising on social media, out-of-home and through digital communications such as email. So, a well thought-out customer retention strategy is paramount to business success. In fact, did you know that, according to...