Returns Portal

Reduce returns and recover revenue with a self-service portal that empowers customers to return and exchange items in the most convenient way.

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Returns portal


Boost Customer Loyalty

Send communications to customers while they’re waiting for their exchange or refund.

Drive Repeat Purchases

Promote relevant products and offers to entice customers into making another purchase.

Improve Data Collection

Understand what is being returned and why to improve processes and prevent future returns.

Leverage parcelLab’s Branded Returns Portal for…

Recapturing Revenue

  • Enable customers with the ability to choose returns reasoning and provide alternative exchange options such as displaying if a different color or size is in stock.
  • Highlight targeted content, promotions, marketing campaigns, and special offers to drive customers back to your site.

Preventing Returns

  • Gain an understanding of why customers are returning items and make changes accordingly to reduce future returns.
  • Share data gathered from the branded returns portal with product teams to improve future product iterations.

Improving Visibility

  • Keep track of what is being returned and equip customer service agents with all the details they need in one 9view to reduce call handling times.
  • Request or confirm more information or require picture uploads via your returns portal for proof of defect in warranty cases.

Engage Impact


Fewer returns in under a month


New touchpoints


Post-purchase email open rate

Learn more about parcelLab’s product suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

Retain icon Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.