Returns Portal
Reduce returns and recover revenue with a self-service portal that empowers customers to return and exchange items in the most convenient way.
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Leverage parcelLab’s Branded Returns Portal for…
Recapturing Revenue
- Enable customers with the ability to choose returns reasoning and provide alternative exchange options such as displaying if a different color or size is in stock.
- Highlight targeted content, promotions, marketing campaigns, and special offers to drive customers back to your site.
Preventing Returns
- Gain an understanding of why customers are returning items and make changes accordingly to reduce future returns.
- Share data gathered from the branded returns portal with product teams to improve future product iterations.
Improving Visibility
- Keep track of what is being returned and equip customer service agents with all the details they need in one 9view to reduce call handling times.
- Request or confirm more information or require picture uploads via your returns portal for proof of defect in warranty cases.
Engage Impact
5%
Fewer returns in under a month
8
New touchpoints
75%
Post-purchase email open rate
