Products
Integrations
The Cost of Returns
Over 16% of ecommerce sales returned in 2022
$212 billion of lost revenue for retailers
15-30 cents average cost of returns for $1 in sales
The key to transforming your returns experience...
lies in reducing consumer frictions and internal roadblocks, which can only be achieved by empowering consumers and retailers alike.
This Guide Covers:
Key Friction Points
Practical Solutions
Real-Life Examples
CHAPTER 1: OFF-BRAND, GENERIC EXPERIENCE
When it comes to returns, many retailers struggle to deliver the brand experience their consumers are used to during the purchase journey. Learn more
CHAPTER 2: MISSED REVENUE OPPORTUNITY
Every return order process creates additional customer touchpoints with the potential to drive engagement, traffic, and incremental revenue. Yet, retailers are often unable to leverage this opportunity. Learn more
CHAPTER 3: CUSTOMER NOT EMPOWERED
Returns are an often overlooked revenue opportunity. Many retailers use analog processes, which fail to deliver the level of transparency and control needed to reduce returns and retain more revenue Learn more
CHAPTER 4: POORLY INFORMED AGENTS
Contacting customer support is the most frustrating part of returning an order because service agents are often stretched too thin and poorly informed. Learn more
CHAPTER 5: COMPLEX, MANUAL PROCESS
Returns are a key area that exposes a retailer’s manual, cost-prohibitive process. This can create a confusing customer experience and make it difficult to retain revenue. Learn more
CHAPTER 6: COMPLEX ELIGIBILITY REQUIREMENTS
As a retailer, you know managing eligibility requirements for returns can be difficult, especially when you have complex processes in place. Learn more
CHAPTER 7: LACK OF SEGMENTATION FLEXIBILITY
Most retailers have sophisticated customer segment fields but are often unable to leverage them in the returns experience, resulting in a lack of personalization and unnecessary cost. Learn more
CHAPTER 8: HIGH-RISK SET UP
Enhancing digital returns involves risk due to limited internal resources and competition with other projects, making investment in post-purchase solutions challenging. Learn more
CHAPTER 9: HIGH INTEGRATION OVERHEAD
Software solutions, particularly those needing system records, can overburden IT teams, turning essential updates into time-consuming tasks. Learn more
CHAPTER 10: RIGOROUS PRIVACY REGULATIONS
Privacy regulations are important to abide by, especially when you are a global retailer. Unfortunately, it can be difficult to find a software partner that provides the level of privacy you need. Learn moreRequest a demo
Learn how you can delight customers and retain revenue with our returns solution - Retain.
Book a demo