A retailer’s guide to everything e-commerce

In our essential guide for
e-commerce retailers, we analyze the latest trends in the marketing automation, customer experience, logistics and more.

Discover trends, tools and innovative features to maximize your customer experience.

parcellab post purchase customer experience logistics infographic 2019

Take a look inside:

Post-Purchase Communication

Customer experience doesn’t end at the checkout. Learn why post-checkout experience is a critical part of the customer journey.

Logistics and Provider

What can a carrier do for you?How are they different? Choose the best logistics provider for your needs and your customers.

Interactive Chatbots

Use intelligent chatbots to automate your customer service. Send proactive messages to manage expectations, fast!

Download for free:

E-commerce is exploding. You want your brand to stay at the forefront. Find the latest research and tips to make it happen.

And while you’re here…

Check out more research from our team 

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E-Commerce Shipping Study: Germany 2020

parcellab uk ecommerce fashion study 2020 thumbnail of woman infront of wall

UK E-Commerce Fashion Study 2020

parcellab impact of covid-19 on customer experience thumbnail of man with mask delivering packages

The Impact Of Covid-19 On Customer Experience In Retail

parcellab german ecommerce shipping study 2020 thumbnail

E-Commerce Shipping Study: Germany 2020

parcellab uk ecommerce fashion study 2020 thumbnail of woman infront of wall

UK E-Commerce Fashion Study 2020

parcellab impact of covid-19 on customer experience thumbnail of man with mask delivering packages

The Impact Of Covid-19 On Customer Experience In Retail