How to create loyal brand ambassadors during a digital holiday season

Just like everything else in 2020, shopping habits have changed.

When it comes to the busiest season in retail, what does this mean?

In this study, we meet ‘The New Consumer’ and examine their expectations whilst buying online.
We explore how brands can stand out from the crowded digital market during their busiest times.

parcellab personalized consumer experience study of people unboxing packages

Take a look inside:

What do we expect?

Find actionable tips for delivering a high-quality digital experience.

Attract holiday shoppers

Read advice on how to make your brand stand out amongst the crowded digital market.

Tips for creating lasting customers

Learn how to make a lasting impact on your audience and win long-term customers.

Download for free:

Read our tips on delivering a smooth digital experience that creates engaged brand ambassadors, instead of one-off customers.

And while you’re here…

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parcellab uk ecommerce fashion study 2020 thumbnail of woman infront of wall

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UK E-Commerce Fashion Study 2020

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parcellab impact of covid-19 on customer experience thumbnail of man with mask delivering packages

<img loading="lazy" src="https://parcellab.com/wp-content/uploads/2020/07/Impact-CV19-CX-in-retail-2.jpg" alt="parcellab impact of covid-19 on customer experience thumbnail of man with mask delivering packages" title="parcellab_impact_of_covid-19_on_customer_experience_thumbnail_of_man_with_mask_delivering_packages" height="auto" width="auto" srcset="https://parcellab.com/wp-content/uploads/2020/07/Impact-CV19-CX-in-retail-2.jpg 1240w, https://parcellab.com/wp-content/uploads/2020/07/Impact-CV19-CX-in-retail-2-980x1385.jpg 980w, https://parcellab.com/wp-content/uploads/2020/07/Impact-CV19-CX-in-retail-2-480x679.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1240px, 100vw" class="wp-image-4297" />

The Impact Of Covid-19 On Customer Experience In Retail