Delivering outstanding customer experiences in exceptional circumstances
The pandemic has changed every aspect of our lives.
With more people shopping online than ever before, we wanted to know what customers expect and how brands could improve.
This study explains how brands can successfully manage expectations and deliver smooth experiences during these challenging times.
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Read our key tips for delivering the best possible customer experience, no matter what the circumstance.
What is customer experience?
Explore the key differences between customer experience and customer service, and why they both matter.
Why customer experience is vital right now
Learn how to communicate proactively and manage expectations in order to deliver a great customer experience.
And while you’re here…
Check out more research from our team
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E-Commerce Shipping Study: Germany 2020
UK E-Commerce Fashion Study 2020