Delivering outstanding customer experiences in exceptional circumstances

The pandemic has changed every aspect of our lives.

With more people shopping online than ever before, we wanted to know what customers expect and how brands could improve.

This study explains how brands can successfully manage expectations and deliver smooth experiences during these challenging times.

parcellab impact of covid-19 on customer experience thumbnail of man with mask delivering packages

Take a look inside: 

Download for free:

Read our key tips for delivering the best possible customer experience, no matter what the circumstance.

What is customer experience?

Explore the key differences between customer experience and customer service,  and why they both matter.

Why customer experience is vital right now

Learn how to communicate proactively and manage expectations in order to deliver a great customer experience. 

And while you’re here…

Check out more research from our team 

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parcellab german ecommerce shipping study 2020 thumbnail

E-Commerce Shipping Study: Germany 2020

parcellab uk ecommerce fashion study 2020 thumbnail of woman infront of wall

UK E-Commerce Fashion Study 2020

parcellab post purchase customer experience logistics infographic 2019

The Essential Guide For E-Commerce Retailers 2019