Debunking consumer behaviour during peak: Facts and stats about UK customers’ online shopping behaviour revealed

Nov 17,  4pm BST 


Katharine Biggs

Katharine Biggs

Head of Marketing Communications EMEA, parcelLab

Jordan Collins, Head of Sales Development Northern Europe, parcelLab

Jordan Collins

Head of Sales Development Northern Europe, parcelLab


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– 66% of consumers said they would like a retailer to provide regular updates on where an order is

– 35% of consumers are unwilling to order from a retailer again after a negative delivery experience

– 58% of consumers said they had concerns that driver and staff shortages would lead to delays in their orders this Christmas


We’ve united forces with YouGov to bring you exclusive data on the behaviour of UK consumers, specifically related to post-sales experience: everything from your customer’s reaction to poor delivery experience, to their expectations around holiday shopping.

Delivered in a fun entertaining format of a trivia game – it is a must-attend event of the season! Lasting just 25 minutes, it will elevate your energy levels (and competitive spirit), as well as giving you the chance to get your hands on some cool prizes! parcelLab swag for the winners, and afternoon tea for all the attendees is guaranteed.

Here’s exactly what you’ll learn:

Exclusive data specific to the UK market to help inform your post-sales customer experience strategies

Data points to benchmark your business performance against industry averages

Boost of energy and competitive spirit that will prepare you for success this peak season

Watch on demand:

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Contact us

Do you have questions about the event? Drop us a line at events@parcelLab.com
and we will be more than happy to help!