WATCH ON DEMAND
Optimizing the post-purchase experience to fuel continued engagement
Did you know?
%
of customers want more frequent order updates
%
say transactional emails are the most valuable
%
won't rebuy if unsatisfied with communication
What you’ll learn during this free session
Why every online seller should optimize their Operations Experience (OX)
What is OX, and why is it important for your brand and customers?
How to add valuable new customer touch points
Learn what messages your customers consider the most valuable to receive
How to maximize your new touch points
Hear expert tips for delivering an engaging post-sales journey
Leverage Operations Experience to exceed expectations
Retailers and merchants should know by now that customer obsession is mandatory, but it doesn’t stop when the customer clicks “buy.” The time period between placing an order and receiving a package is the prime opportunity to re-engage the customer through a branded, controlled, relevant experience that adds value for the customer.
Tune in to watch our host, parcelLab Founder and CEO Tobias Buxhoidt and guest speaker Emily Pfeiffer, Senior Analyst at Forrester, to discover how your brand can reap the benefits of an engaging post-sales customer experience.
Hosted by:
Tobias Buxhoidt
Founder & CEO of parcelLab
Emily Pfeiffer
Senior Analyst at Forrester
Tobias Buxhoidt
Founder & CEO of parcelLab
Emily Pfeiffer
Senior Analyst at Forrester