WATCH ON DEMAND

Optimizing the post-purchase experience to fuel continued engagement

Did you know?

%

of customers want more frequent order updates

%

say transactional emails are the most valuable

%

won't rebuy if unsatisfied with communication

What you’ll learn during this free session

yellow icon ox platform
Why every online seller should optimize their Operations Experience (OX)

What is OX, and why is it important for your brand and customers?

green icon what we can offer
How to add valuable new customer touch points 

Learn what messages your customers consider the most valuable to receive

purple icon post sales journey
How to maximize your new touch points

Hear expert tips for delivering an engaging post-sales journey

Leverage Operations Experience to exceed expectations

Retailers and merchants should know by now that customer obsession is mandatory, but it doesn’t stop when the customer clicks “buy.” The time period between placing an order and receiving a package is the prime opportunity to re-engage the customer through a branded, controlled, relevant experience that adds value for the customer.

Tune in to watch our host, parcelLab Founder and CEO Tobias Buxhoidt and guest speaker Emily Pfeiffer, Senior Analyst at Forrester, to discover how your brand can reap the benefits of an engaging post-sales customer experience.

Hosted by:

parcelLab founder and CEO Tobias Buxhoidt
Tobias Buxhoidt

Founder & CEO of parcelLab

Forrester Senior Analyst Emily Pfeiffer
Emily Pfeiffer

Senior Analyst at Forrester

parcelLab founder and CEO Tobias Buxhoidt
Tobias Buxhoidt

Founder & CEO of parcelLab

Forrester Senior Analyst Emily Pfeiffer
Emily Pfeiffer

Senior Analyst at Forrester