How to turn one-and-done customers into loyalists?

Did you know repeat customers are on average 5 times more profitable than new customers?

So how can you build loyalty to create more repeat, multi-time customers?

Graphic with dancing person - US DTC Loyalty

Download our exclusive research and discover:

  • Where DTC brands are excelling in building loyalty and where they are falling short
  • The changing relationship between brand loyalty and experience loyalty
  • How you can use customer experience during operational processes to build customer loyalty and drive long-term growth

Key findings

graphic of phone with reviews

50% of brands do not ask customers to review their service or products

graphic of woman getting a discount

80% of brands do not offer a discount for a referral

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50% of brands offer a discount for a newsletter sign-up

christoph wagner test manager lidl

Stuart Hill,
FARFETCH’s
SVP of Logistics

“Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.”

Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it.  

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.