We investigated the standard of
e-commerce in the UK
With the number of online shoppers growing above all expectations, we created a dedicated and detailed study to investigate the status quo of e-commerce in the UK.
We studied the UK’s top 100 online shops, focusing on the checkout, shipping and returns.
Take a look inside:
Checkout
We analyzed available shipping options and investigated typical delivery charges. Find out what we learned.
Shipping
We monitored shipping communication to see the standard delivered by brands. Who provided live tracking, and who did not? Take a look.
Return
How are returns processed and when is the money refunded? We noticed a significant difference between the standard of returns processes among UK retailers.
Download for free:
Take a look into the standards of the UK’s Top 100 online shops in our detailed UK E-Commerce Shipping Study now.
And while you’re here…
Check out more research from our team
E-Commerce Shipping Study: Germany 2020
UK E-Commerce Fashion Study 2020
The Impact Of Covid-19 On Customer Experience In Retail
E-Commerce Shipping Study: Germany 2020
UK E-Commerce Fashion Study 2020