We investigated the standard of
e-commerce in the UK

With the number of online shoppers growing above all expectations, we created a dedicated and detailed study to investigate the status quo of e-commerce in the UK

We studied the UK’s top 100 online shops, focusing on the checkout, shipping and returns.  

parcellab uk ecommerce shipping study 2019 infographic of magnifying glass

Take a look inside: 

Checkout

We analyzed available shipping options and investigated typical delivery charges. Find out what we learned.

Shipping

We monitored shipping communication to see the standard delivered by brands. Who provided live tracking, and who did not? Take a look.

Return

How are returns processed and when is the money refunded? We noticed a significant difference between the standard of returns processes among UK retailers. 

Download for free:

Take a look into the standards of the UK’s Top 100 online shops in our detailed UK E-Commerce Shipping Study now. 

And while you’re here…

Check out more research from our team 

parcellab german ecommerce shipping study 2020 thumbnail

E-Commerce Shipping Study: Germany 2020

parcellab uk ecommerce fashion study 2020 thumbnail of woman infront of wall

UK E-Commerce Fashion Study 2020

parcellab impact of covid-19 on customer experience thumbnail of man with mask delivering packages

The Impact Of Covid-19 On Customer Experience In Retail

parcellab german ecommerce shipping study 2020 thumbnail

E-Commerce Shipping Study: Germany 2020

parcellab uk ecommerce fashion study 2020 thumbnail of woman infront of wall

UK E-Commerce Fashion Study 2020

parcellab impact of covid-19 on customer experience thumbnail of man with mask delivering packages

The Impact Of Covid-19 On Customer Experience In Retail