Get our DTC Guide

What you’ll learn:

  • The standard of post-purchase customer experience delivered by top DTC brands like Warby Parker, Everlane and Dollar Shave Club
  • A winning formula for how you can outperform your competitors
  • Post-purchase best practices from our team of experts
Is DTC retail delivering on sustainability promises

Key findings

person carrying many boxes

50% of brands have a minimum order value for free shipping

plastic bag alternative

78% of brands send customers to a third party order tracking page

parcel with certificate

74% of brands did not send a delivery confirmation

parcel notification on smartphone

94% of brands did not send a review request

christoph wagner test manager lidl

Stuart Hill,
FARFETCH’s
SVP of Logistics

“Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.”

Why parcelLab?

Our platform is the central data hub for brands to build and manage all branded customer communication. Our technology enables brands to take their approach to the next level by orchestrating all post-sales processes and data sources in one hyper personalized, seamless, end-to-end experience. The fully customizable platform adapts to your brand’s needs and allows for true differentiation with customer-centricity at the heart of it.  

For brands, that means more chances to create relationships that last. And for the people that buy from you, it means turning mundane operational moments into moments of joy.

Be different & define your own outstanding customer experience.