ONLINE WEBINAR

State of Operations Experience Management 2022: US Deep Dive

Miss the first part of this webinar? You can watch the
high-level market comparisons, as well as deep-dives into the results for other regions here.
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Watch on demand

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DID YOU KNOW?
– 83% of retailers charge for shipping or have a minimum order value to qualify for free shipping
– 95% of retailers don’t include recycling information on their packaging
– 47% of retailers take longer than 10 days to process a return and refund
ABOUT:
4 markets, 650 retailers, hundreds of online orders and thousands of touch points.

At parcelLab we conducted our annual market research and are excited to share what the post-purchase experience looks like in 2022. Hint – some markets are doing much better than others.

You can watch the high-level market comparisons, as well as deep-dives into the results for each region (in local language!)

Join us for both parts or choose the one you are most interested in!

Here’s exactly what you’ll learn:

Post-purchase strategies and tactics of leading brands worldwide (featuring examples from H&M, Bose, IKEA, Back Market!)

Trends, insights and opportunities to outperform your competition

Critical areas to address right away

Watch on demand:

By submitting this form, I confirm that I agree to the collection and processing of personal data by parcelLab, as further described in the parcelLab’s event Terms and Conditions.

Speakers:

Julia Henry  Marketing and Communications Manager, USA

Julia Henry

Marketing and Communications Manager, USA

Jay Nierodzik Director of pre-Sales USA

Jay Nierodzik

Director of Solutions Consulting, North America

Contact us

Do you have questions about the event? Drop us a line at events@parcelLab.com and we will be more than happy to help!