State of Operations Experience Management 2022: US Deep Dive
high-level market comparisons, as well as deep-dives into the results for other regions here.
Watch on demand
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– 95% of retailers don’t include recycling information on their packaging
– 47% of retailers take longer than 10 days to process a return and refund
At parcelLab we conducted our annual market research and are excited to share what the post-purchase experience looks like in 2022. Hint – some markets are doing much better than others.
You can watch the high-level market comparisons, as well as deep-dives into the results for each region (in local language!)
Join us for both parts or choose the one you are most interested in!
Here’s exactly what you’ll learn:
Post-purchase strategies and tactics of leading brands worldwide (featuring examples from H&M, Bose, IKEA, Back Market!)
Trends, insights and opportunities to outperform your competition
Critical areas to address right away
By submitting this form, I confirm that I agree to the collection and processing of personal data by parcelLab, as further described in the parcelLab’s event Terms and Conditions.
Speakers:
Julia Henry
Marketing and Communications Manager, USA
Jay Nierodzik
Director of Solutions Consulting, North America