ONLINE WEBINAR

State of Operations Experience Management 2022: UK Deep Dive

Miss the first part of this webinar? You can watch the
high-level market comparisons, as well as deep-dives into the results for other regions here.

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Watch on demand

By submitting this form, I confirm that I agree to the collection and processing of personal data by parcelLab, as further described in the parcelLab’s event Terms and Conditions.

DID YOU KNOW?

– 83% of retailers charge for shipping or have a minimum order value to qualify for free shipping
– 95% of retailers don’t include recycling information on their packaging
– 47% of retailers take longer than 10 days to process a return and refund

ABOUT:

 4 markets, 650 retailers, hundreds of online orders and thousands of touch points.

At parcelLab we conducted our annual market research and are excited to share what the post-purchase experience looks like in 2022. Hint – some markets are doing much better than others.

You can watch the high-level market comparisons, as well as deep-dives into the results for each region (in local language!)

Join us for both parts or choose the one you are most interested in!

Here’s exactly what you’ll learn:

Post-purchase strategies and tactics of leading brands worldwide (featuring examples from H&M, Bose, IKEA, Back Market!)

Trends, insights and opportunities to outperform your competition

Critical areas to address right away

Watch on demand:

By submitting this form, I confirm that I agree to the collection and processing of personal data by parcelLab, as further described in the parcelLab’s event Terms and Conditions.

Speakers:

Katharine Biggs

Katharine Biggs

Head of Marketing Communications EMEA

Jordan Collins, Head of Sales Development Northern Europe, parcelLab

Jordan Collins

Head of Business Development EMEA

Contact us

Do you have questions about the event? Drop us a line at events@parcelLab.com and we will be more than happy to help!