DID YOU KNOW?
– 67% of health & beauty retailers fail to send a working tracking link during shipping
– 92% ignore their customers after checkout
– AI-matched product recommendations can increase mobile conversion rates up to 159%
BEAUTY E-COMMERCE IN 2021 AND BEYOND
The pandemic has catapulted the health and beauty industry online. The new rules of beauty e-commerce require retailers to take a proactive approach to using technology to help focus the customer experience on the shopper.
Without doing so, they face becoming irrelevant, boring and uninteresting as an e-commerce shopping destination for health and beauty consumers.
Here’s exactly what you’ll learn:
What hyper-personalization of customer experience truly is.
Forget segmenting, it’s all about 1:1 approach
Why 96% of beauty e-commerce brands are missing out on the largest untapped marketing channel – operations experience
What you can do right now to enhance your customer experience on every stage of the journey and delight your buyers
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