This just in.
Find the latest news, tips and insights from the team at parcelLab.
Operations Experience: What do customers expect?
This year, we conducted a survey with more than 2,000 online shoppers in Germany. We asked questions about their...
Our Shopify integration is available now
Our integration with Shopify gives customers access to more features within our platform. Plus, it makes it easier for...
parcelLab featured in Farfetch Investor Report
Farfetch announced their third quarter 2020 results on 12th November 2020. We're delighted to see parcelLab featured...
How Springlane got up and running with parcelLab’s platform in just two weeks
Springlane produces and sells more than 200 SKUs in 28 countries. Their popular products include ice-cream makers,...
We’re pleased to announce our expansion into Asia
Until recently, we have worked with over 500 leading brands in Europe and North America. However, due to increasing...
parcelLab Announces a New Integration with Salesforce Commerce Cloud
parcelLab’s customers can deliver a customized end-to-end brand experience with proactive customer care and enhanced...
Press Release: Operations Experience (OX) management platform from parcelLab Now Available for Purchase on SAP® App Center
parcelLab has announced that its Operations Experience (OX) management platform is now available for purchase on SAP®...
Reduce customer service inquiries this peak season
It’s no secret that peak season offers brands a huge opportunity to increase sales and maximize revenue. But this year...
5 ways parcelLab can support brands during peak season
During lockdown, e-commerce saw ten years worth of growth in just three months. The trend looks set to continue as...
Keep your customers happy this peak season
Typically, the brands that are the most successful during peak season are those that start preparing early. Planning...
Are you ready for a digital peak season?
During lockdown, many consumers expanded their online buying habits. Many shops are now open, but consumers are still...
Implementing parcelLab: All you need to know to create a seamless operations experience
The parcelLab platform gives brands the ability to take full control...
Three tips for driving customer loyalty post-sales
Firstly, how do your customers feel during your post-sales experience? Unlike buying in-store, there’s no instant...
Post-sales experience – one size doesn’t fit all
The time between placing an order and receiving a package, known as the post-sales experience, is a prime opportunity...
Celebrating 5 years of parcelLab!
5 years ago our founders Anton Eder, Tobias Buxhoidt and Julian Krenge founded the idea of...
Inside parcelLab: Interview with Matt
Matt Speight - UK & Nordics Technical Account Manager Name: Matt Speight (Baby) Age: 20 years Position...