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Find the latest news, tips and insights from the team at parcelLab.
FARFETCH partners with parcelLab to reconnect with customers post-checkout
FARFETCH, a high-end fashion retailer, first partnered with parcelLab to keep their customers engaged for longer....
5 lessons other industries can learn from health & beauty
Health and beauty retailers are at the forefront of the online revolution. Despite a reputation for sticking to...
How health & beauty retailers use Operations Experience to create engaged online communities
Does your brand have an online community? Of course it does — whether you recognize it or not. Your customers are...
Celebrating parcelLab’s Women in Tech
At parcelLab, we believe that diverse teams are stronger. So, we are committed to creating the most inclusive team...
Health and Beauty: A guide to post-sales communications
As health and beauty retailers move from in-store shopping to online sales, staying in touch with consumers has only...
20 Operations Experience stats and quotes for 2021
E-commerce retailers have become experts in every step of online shopping. From product displays to cart abandonment...
Series C impacts Operations Experience Management partners
The Series C investment we achieved for our Operations Experience Management platform will impact almost every aspect...
UK Operations Experience Study 2021 Key Findings: Checkout
What is the state of UK retail after the most turbulent year ever? Are the largest online retailers creating the...
Minimize the impact of shipping disruption on peak season
Delays in production and global shipping triggered by the pandemic are threatening to impact brands all the way...
6 key trends of DTC brands in 2021
DTC brands can enjoy total control of their customer journey. However, not all take full advantage of this....
Series C will energize Operations Experience Management
I think our Series C investment round is a bit of a vindication, for us and for our category Operations Experience...
Why our Series C funding round changes people’s whole perspective of our company
Last month, we announced that the parcelLab team had successfully raised $112 million in our Series C investment...
6 ways to identify fake delivery notifications
Most of us don’t think twice when we receive communication from a carrier about an order. But there have been an...
7 key reactions to our Operations Experience platform’s Series C announcement
There’s no other way to start this blog than with the word “WOW.” The support we have felt from around the world since...
Series C investment will allow parcelLab to provide our teams not just work, but an experience
I joined parcelLab about a year ago now. What struck me most when I was settling in was the warmth and enthusiasm of...
Do e-commerce retailers need an Operations Experience Management team in 2021?
Our team is spending a lot of time talking about how important Operations Experience Management is. The benefits of...