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Find the latest news, tips and insights from the team at parcelLab.
5 tips for brands to succeed this holiday season
The 2021 holiday shopping season is going to be bigger, smarter, and more online than ever before. But that means new...
What omnichannel retail looks like in peak season 2021
Every retailer claims to be omnichannel in 2021. But what does that actually look like in practice? As the peak season...
50% will finish their holiday shopping before Cyber Monday
parcelLab has recently conducted an in-depth study on how US consumers plan to do their holiday shopping this year....
3 ways DTC brands can stand out post-purchase
The post-purchase experience is critical to driving customer loyalty, retention, and, by extension, a brand’s...
What retailers should expect from the 2021 holiday season
Will the retail holiday season be a glorious comeback or a damp squib? Will brick and mortar stores hold strong, or...
10 essential health and beauty stats for the holiday season
What does Christmas 2021 have in store for the health and beauty sector? It could be a big year for retailers…...
5 Key Findings on How DTC Brands Need to Use Data to Improve Personalization
We recently ran a study of 50 of the top DTC brands and their typical U.S.-focused customer journey, specifically...
10 reasons why Operations Experience Management matters in the holiday season
Peak, the holiday season, the Golden Quarter, the winter holidays… whatever you want to call it, the next few months...
Hotel Chocolat sends bespoke delivery updates via their app
Hotel Chocolat is a well-loved luxury British chocolatier and cacao grower. Recently, the team has seen a huge...
3 things you can expect at OX Fest ’21
OX Fest '21 is an event designed for ecommerce brands, but we will be welcoming speakers from a range...
4 benefits of Operations Experience Management in the Golden Quarter
In 2020, e-commerce saw ten years worth of growth in just three months. As we approach the Golden Quarter of 2021, the...
Hotel Chocolat puts customers first post-purchase
Hotel Chocolat, luxury British chocolatier and cacao grower, has partnered with leading Operations Experience...
There’s never been an e-commerce event like OX Fest ’21
parcelLab is proud to announce the official launch of our flagship event, OX Fest '21. The event will bring together...
Reduce customer service inquiries this peak season
It’s no secret. Peak season offers brands a huge opportunity to increase sales and maximize revenue. But this year...
6 CX events and webinars to attend in 2021
We’ve rounded up some of the best opportunities to learn, network, and be inspired in 2021. These CX events and...
10 health and beauty industry experts to follow in 2021
The health and beauty industry has changed beyond recognition in the past couple of years. We’ve gone from legacy...