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Find the latest news, tips and insights from the team at parcelLab.
Hotel Chocolat sends bespoke delivery updates via their app
Hotel Chocolat is a well-loved luxury British chocolatier and cacao grower. Recently, the team has seen a huge...
3 things you can expect at OX Fest ’21
OX Fest '21 is an event designed for ecommerce brands, but we will be welcoming speakers from a range...
4 benefits of Operations Experience Management in the Golden Quarter
In 2020, e-commerce saw ten years worth of growth in just three months. As we approach the Golden Quarter of 2021, the...
Hotel Chocolat puts customers first post-purchase
Hotel Chocolat, luxury British chocolatier and cacao grower, has partnered with leading Operations Experience...
There’s never been an e-commerce event like OX Fest ’21
parcelLab is proud to announce the official launch of our flagship event, OX Fest '21. The event will bring together...
Reduce customer service inquiries this peak season
It’s no secret. Peak season offers brands a huge opportunity to increase sales and maximize revenue. But this year...
6 CX events and webinars to attend in 2021
We’ve rounded up some of the best opportunities to learn, network, and be inspired in 2021. These CX events and...
10 health and beauty industry experts to follow in 2021
The health and beauty industry has changed beyond recognition in the past couple of years. We’ve gone from legacy...
Taking time off is essential, no matter your job title
Tobias Buxhoidt is parcelLab's founder and CEO. Since launching parcelLab alongside co-founders Anton Eder and Julian...
Get to know the parcelLab team on our sixth birthday
Although it is hard to believe, we're celebrating our sixth birthday at parcelLab this week. So much has changed in...
FARFETCH partners with parcelLab to reconnect with customers post-checkout
FARFETCH, a high-end fashion retailer, first partnered with parcelLab to keep their customers engaged for longer....
5 lessons other industries can learn from health & beauty
Health and beauty retailers are at the forefront of the online revolution. Despite a reputation for sticking to...
How health & beauty retailers use Operations Experience to create engaged online communities
Does your brand have an online community? Of course it does — whether you recognize it or not. Your customers are...
Celebrating parcelLab’s Women in Tech
At parcelLab, we believe that diverse teams are stronger. So, we are committed to creating the most inclusive team...
Health and Beauty: A guide to post-sales communications
As health and beauty retailers move from in-store shopping to online sales, staying in touch with consumers has only...
20 Operations Experience stats and quotes for 2021
E-commerce retailers have become experts in every step of online shopping. From product displays to cart abandonment...