The impact of Covid-19 on customer experience in retail

With more people shopping online than ever before, we wanted to know what customers expect and how brands could improve.

What is customer experience?

Explore the differences and complementarities between customer experience and customer service.

Why is customer experience so important today?

As online shopping has exploded, how can you use customer experience as a lever for your e-commerce?

8 Tips to improve your customer experience

Why invest in customer experience and 8 tips and best practices for your projects.