First of all: What do we do? We’re helping online shops like IKEA, LIDL, Thomann, Outfittery, Media Markt, Cyberport and many more to improve their customer experience in the post-purchase process.
This means, after checkout we take over the shipping communication with our completely whitelabeled solution. This means less frustration for the recipient and higher brand engagement for the shop. Currently, we have about 7 Mio customer touch points per month, through web, email, SMS, chatbot, Facebook Messenger and Alexa.
Our customers are the best and biggest retailers of Europe and North America, and they look at us for making their post-checkout experience as entertaining and helpful as possible! As a Technical Account Manager at parcelLab, it is your key responsibility to work directly with shops and design their customer experience with them.
We are looking for team members who:
If this sounds like you, good!
Why do I think this is a good role?
You’d be working with our small yet powerful customer success and account management team of Wolfgang and Sunny (technical account management), Sebastian (technical consultant), and myself (CTO).