DATA INTELLIGENCE
Shipments per day
Emails per day
Touchpoints per day
Shipments per day
Emails per day
Touchpoints per day
OPERATIONS EXPERIENCE
The brand experience does not stop once the customer orders
From order to shipping, returns and repairs, brands understand the importance and potential of these touchpoints, keeping their customers informed, enthused and coming back for more.
EXTRACTION & INTERPRETATION LAYER
Real-time data crunching is a science and an art
Our data core is where the magic happens. Where our sophisticated algorithms and intelligent
learning capabilities co-exist, delivering exceptional data interpretation for exceptional results.
You get out what you put in when it comes to processing real-time data, so we’re particularly
selective. We clean and harmonize your data constantly, as well as validate and sign it off via rigorous quality gates.
EXTRACTION & INTERPRETATION LAYER
Real-time data crunching is a science and an art
Our data core is where the magic happens. Where our sophisticated algorithms and intelligent
learning capabilities co-exist, delivering exceptional data interpretation for exceptional results.
You get out what you put in when it comes to processing real-time data, so we’re particularly
selective. We clean and harmonize your data constantly, as well as validate and sign it off via rigorous quality gates.
ENRICHMENT LAYER
We delight with personalized, relevant and helpful data
Our platform is designed to send the right information at the right time.
We enrich our data with various external sources – including local weather forecast, opening hours, traffic updates, days of storage and more…
Our systems synchronize and validate this to generate new super-relevant touch points that simply didn’t exist before
ENRICHMENT LAYER
We delight with personalized, relevant and helpful data
Our platform is designed to send the right information at the right time.
We enrich our data with various external sources – including local weather forecast, opening hours, traffic updates, days of storage and more…
Our systems synchronize and validate this to generate new super-relevant touch points that simply didn’t exist before.
CUSTOMER EXPERIENCE LAYER
We know the key to sustainable growth
Operations Experience (OX) is the understanding and acknowledgement of the complexities that the entire post-purchase journey includes.
Equally it’s the focus on personalization and the need to manage expectations, to engage directly and proactively with customers in order to build brand loyalty and trust.
parcelLab’s DATA MODEL