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Cover of the UK’s Health and Beauty Study 2021

Operations Experience in the Health and Beauty industry

We researched the UK’s top 50 health and beauty retailers to identify gaps in the Operations Experience and provide actionable industry tips.

Cover of the Consumer Home Delivery 2020/21 Review

Consumer Home Delivery Review 2020/21

See how the pandemic affected the way UK customers feel about home delivery.

parcellab personalized consumer experience study of people unboxing packages

Operations Experience 2021: How Does UK Retail Measure Up?

We researched the UK’s top 150 retail brands to identify how brands can understand, review and learn to leverage the largest untapped revenue channel.
parcellab german ecommerce shipping study 2020 thumbnail

Operations Experience 2021: How Does US Retail Measure Up?

Exclusive insights into the Top US Retailers shedding light on their CX.