parcelLab’s customers can deliver a customized end-to-end brand experience with proactive customer care and enhanced cross-selling.
parcelLab today announced that it has launched a new integration with Salesforce Commerce Cloud.
parcelLab’s integration empowers Commerce Cloud customers to achieve total control of their end-to-end customer journey. Rather than losing the customer relationship to third parties, businesses can retain all touchpoints in a curated manner within their own ecosystem. The cloud-based solution (SaaS) is built on a technology core for real-time monitoring of operations data to create transparency and predict issues post-sales. parcelLab’s highly customizable workflow automations enable supportive and engaging customer experiences.
Comments on the News
Julian Krenge, parcelLab’s founder and CTO and Co-founder said, “At parcelLab, we’re proud to be integrated with Salesforce Commerce Cloud. It is an exciting platform for us to reach more forward-thinking brands as they seize the untapped potential of the post-sales journey.”
parcelLab is a cloud-based, post-sales solution for smart parcel monitoring and targeted customer communication. parcelLab enables intelligent delivery monitoring and automated customer communication, serving more than 500+ online brands (including Lidl, Ikea, Nespresso and Made) across 45 countries.