Here you can find answers to your questions about the agreement terms and policies of parcelLab.
Master Services Agreement
General questions about parcelLab’s data protection
Does parcelLab have a data protection officer?
How does parcelLab ensure that employees are entrusted with the legal requirements?
parcelLab hires qualified professionals to conduct special annual data protection training sessions with its employees. It is particularly important to us that all employees know the requirements of GDPR. Data protection and the trusted handling of personal data, as well as sensitive customer data, is not a task for our employees, but rather a matter of course. In addition to this extra measures such as user authorisations were implemented.
Is parcelLab EU-GDPR compliant?
How does parcelLab protect personal data?
All data is backed up during transmission. The processing of personal data is encrypted so that the confidentiality and integrity of the data is protected at all times.
Is it possible to sign a DPA with parcelLab?
Yes, we sign a DPA with all our customers according to Art. 28 EU-GDPR, which regulates the processing of all data by the parcelLab software. For this purpose we have developed a template with our data protection officer for DE & EN, which we will send to you in electronic form before the signing of the contract.
What happens in the event of a data breakdown?
Is our data encrypted?
Yes. Your customers personal data is encrypted at all time and is 100% secure. We host your sensitive data in a encrypted and password-protected database.
Who owns the data we store in your service? Will you use our data to build advertising products?
As a parcelLab customer you own and control your data. We do not use your data for anything other than the service you booked with us.