Product & Customers

Technical Account Manager (m/f/d/v)

First of all: What do we do? We’re helping online shops like IKEA, LIDL, Thomann, Outfittery, Media Markt, Cyberport and many more to improve their customer experience in the post-purchase process.

This means, after checkout we take over the shipping communication with our completely whitelabeled solution. This means less frustration for the recipient and higher brand engagement for the shop. Currently, we have about 7 Mio customer touch points per month, through web, email, SMS, chatbot, Facebook Messenger and Alexa.

Our customers are the best and biggest retailers of Europe and North America, and they look at us for making their post-checkout experience as entertaining and helpful as possible! As a Technical Account Manager at parcelLab, it is your key responsibility to work directly with shops and design their customer experience with them.

We are looking for team members who:

  • are willing to learn and understand the processes of e-commerce, both on marketing level as well as logistics
  • can be a trusted partner for our mainly enterprise customers
  • have no trouble working in a very technical environment
  • can crunch data with Excel if needed
  • have experience in setting up email campaigns with HTML
  • are curious and open-minded, and want to become better and smarter

If this sounds like you, good!

Why do I think this is a good role?

  • You can take on new challenges and are involved in all decisions, from strategic down to nitty-gritty.
  • You can do your own thing. We’re all working on the same goal and as a team.
  • We do have a product which delights our customers, and that has significant traffic, so you can really do something with impact.
  • We offer real flexibility: Start-up life is hard, but at least we offer real flexibility for your blood, sweat and tears.
  • Our office is super close to the central station, and we have free drinks (incl beer), müsli, coffee, team events bla bla. 🙂

You’d be working with our small yet powerful customer success and account management team of Wolfgang and Sunny (technical account management), Sebastian (technical consultant), and myself (CTO).

Avatar Über den Autor

Julian

Ich bin einer der Gründer und CTO von parcelLab sowie Ansprechpartner für alle technischen Fragen. Ich bin sehr ehrgeizig und glaube, dass man sich selbst jeden Tag herausfordern sollte.

Passende Beiträge:
UK E-Commerce Shipping Study 2019
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