---
title: Interactive demo
url: "https://parcellab.com/interactive-demo/"
type: Page
date_published: "2026-11-14T17:52:20+00:00"
date_modified: "2026-11-14T18:30:25+00:00"
description: "Try the parcelLab interactive demo: follow one order from product page to return, with tracking pages, emails and returns in your own logo and colors."
---

Interactive demo

# See every post-purchase moment on your brand

 **Order tracking**

- **Delivery Promise** ([How Delivery Promise works](https://parcellab.com/set-predictive-delivery-promise/)) 
    1. Product page: A predicted date on the product page instead of a generic "3-5 days". Change the location and the date updates.
    2. Checkout: The same prediction carries into checkout for each delivery option, with order protection as an optional add-on.
- **Order emails** ([How order emails work](https://parcellab.com/track-and-communicate/)) 
    1. Shipped: Sent from your domain in your design, not the carrier's. The tracking button brings shoppers back to your site.
    2. Delayed: Carrier data shows the delay, so the shopper hears it from you first. Members get a priority note on top.
    3. Failed attempt: When the carrier misses the shopper, the email says when it tries again and how to rearrange the delivery.
    4. Delivered: Asks for a rating while the moment is fresh, and makes up for the delay with a voucher. Try the stars.
- **Order tracking page** ([How the order tracking page works](https://parcellab.com/set-up-branded-tracking-portal/)) 
    1. In transit: Tracking lives on your site, not the carrier's: scans in plain language, next to your own promotions.
    2. Delayed: When carrier data shows a delay, the page explains it and shows the new date before the shopper has to ask.
    3. Out for delivery: On delivery day the page shows the time window and links to the carrier's options if nobody is home.
    4. Delivered: After delivery the page moves on to returns and the next purchase.
- **Copilot AI** ([How Copilot AI works](https://parcellab.com/copilot/agentic-order-tracking/)) 
    1. Where is it?: The agent answers from live order and tracking data, in chat or as a reply to your order emails.
    2. It's late: It explains a delay with the new date from carrier data, the same date your emails and order tracking page show.
    3. Address change: Outside its limits, it points to the carrier's options and hands over to your team with the conversation.

 **Returns & claims**

- **Returns portal** ([How the returns portal works](https://parcellab.com/self-service-returns-portal/)) 
    1. Find order: Shoppers start on your domain with their order number and email. Holiday orders get a longer return period.
    2. Items: Return rules run per item and per customer: switch to a flagged customer and only store credit is offered.
    3. Exchange: Exchange for another size, or for a different item at another price: the shopper pays or gets the difference.
    4. Done: One QR code for drop-off and a summary of what happens next. Status emails take it from there.
- **Return emails** ([How return emails work](https://parcellab.com/track-inform-returns-status/)) 
    1. Registered: Sent the moment a return is registered, with the QR code and the date to send it back by.
    2. On its way back: The carrier's scans drive the progress bar, so shoppers see where their return is without asking.
    3. Back with us: Switch the customer: members are refunded at drop-off, flagged returns are checked before any refund.
- **AI size guide**
    1. Runs small: The fit comes from your returns data: the "too small" and "too large" reasons for each product, updated daily.
    2. True to size: Shoppers see a clear verdict and how sure it is before picking a size. With too little data it stays neutral.
- **Copilot AI** ([How Copilot AI works](https://parcellab.com/copilot/agentic-returns/)) 
    1. Can I return it?: Returns go through the same flow as your returns portal, so the same return periods and final-sale rules apply.
    2. Start a return: The return is registered in the conversation, with no form to fill in.
    3. Refund status: Refund questions get the return's own status instead of a generic timeline.

 **Copilot for your team**

- **Copilot chat** ([How Copilot works](https://parcellab.com/copilot/)) 
    1. Ask: Copilot works inside your parcelLab account. New chats start in View only mode: it can look but not change.
    2. Chat with your data: Ask about your own data in plain words, such as delivery exceptions by carrier, and get the numbers back.
    3. Make a change: Copilot can turn a request into a change. It prepares a draft, and nothing goes live until you approve it.
- **Agents** ([How AI agents work](https://parcellab.com/ai-agents/)) 
    1. Dashboard: One place for every agent, its conversations, and the runs that failed or are still running.
    2. Conversation: Each conversation shows the email thread, the agent's answer, its run details and a summary.
- **A/B tests**
    1. Set up: Test two versions of an email: pick the message, the dates, and how many shoppers get the new version.
    2. Results: Opens and unique clicks for each version. The higher unique click rate wins, and you apply it in one click.
- **Analytics** ([How analytics work](https://parcellab.com/get-data-driven-insights/)) 
    1. Delivery: Parcels and articles shipped, on-time dispatch and return-to-sender rate, by month and by carrier.
    2. Exceptions: How many parcels had an exception, the rate over time, and which types are most common.
    3. Leadtimes: Days from order to delivery attempt, split into each step, so slow carriers and warehouses stand out.
    4. Control tower: Parcels at risk of a delay, late or without updates, to investigate before shoppers ask.

 [Book a demo](https://parcellab.com/book-a-demo-platform-tour/)

## See it with your own orders and carriers

Book a tailored demo and walk through parcelLab with your own carriers, markets and returns policy.

[Book a demo](https://parcellab.com/book-a-demo-platform-tour/)