Configure the service levels of your carriers in the Promise module in the Portal.
Products
Integrations
Promise is a self-service tool configuring logistics to calculate and display pre-checkout delivery dates, enhancing checkout conversions.
Take control over the pre-checkout delivery prediction you display to your customers with parcelLab’s Promise module. The system allows you to display a promise date to your customers during conversion and at checkout to help you reduce uncertainty that leads to cart abandonment and improve customer delivery satisfaction.
Promise is designed to help you to differentiate your brand by showing a specified delivery date on your product details page and at checkout. It allows easy setup and modification of your promise configuration so you can provide the right promise date for delivering your shipments to your customers to improve conversion of product views to checkout and reduce the number of customer service order queries.
Improve the customer experience with clear delivery expectation in your post-purchase communications and drive conversion with Promise by using the following features:
To integrate a promise date in your online shop and communications, you need to complete the following setup:
Configure the service levels of your carriers in the Promise module in the Portal.
Configure the warehouses that you ship from in the Promise module in the Portal.
Configure the delivery methods used for shipping from your warehouses in the Promise module in the Portal.
Publish the setup for your promise configuration in the Promise module in the Portal.
Call the Promise API to retrieve promise dates.
Display the promise date on the product details pages or checkout in your online shop and transmit the promise data back to parcelLab for sending order and delivery notifications.
Note: You can choose to display the promise date as a single date or date range.