Configure the service levels of your carriers in the Promise module in the Portal.
Products
Integrations
pL Promise
Promise is a self-service tool configuring logistics to calculate and display pre-checkout delivery dates, enhancing checkout conversions.
Benefits of pL Promise
Take control over the pre-checkout delivery prediction you display to your customers with parcelLab’s Promise module. The system allows you to display a promise date to your customers during conversion and at checkout to help you reduce uncertainty that leads to cart abandonment and improve customer delivery satisfaction.
What is pL Promise used for
Promise is designed to help you to differentiate your brand by showing a specified delivery date on your product details page and at checkout. It allows easy setup and modification of your promise configuration so you can provide the right promise date for delivering your shipments to your customers to improve conversion of product views to checkout and reduce the number of customer service order queries.
pL Promise
pL Platform
Order Management
Customer Experience
pL Promise Integration Overview
Improve the customer experience with clear delivery expectation in your post-purchase communications and drive conversion with Promise by using the following features:
- Promise Configuration: Easily set up and publish your promise configuration in the Portal platform.
- Promise API: Use our API to retrieve the promise date to include in your web shop and in emails, taking into account your warehouse locations, carrier service levels, and delivery methods set in your promise configuration.
- Promise Analytics: Review promise fulfillment and make data-driven decisions to improve the accuracy of the promise date communicated to your customers.
How to connect pL Promise
To integrate a promise date in your online shop and communications, you need to complete the following setup:
Step 1
Step 2
Configure the warehouses that you ship from in the Promise module in the Portal.
Step 3
Configure the delivery methods used for shipping from your warehouses in the Promise module in the Portal.
Step 4
Publish the setup for your promise configuration in the Promise module in the Portal.
Step 5
Call the Promise API to retrieve promise dates.
Step 6
Display the promise date on the product details pages or checkout in your online shop and transmit the promise data back to parcelLab for sending order and delivery notifications.
Note: You can choose to display the promise date as a single date or date range.
Resources
Technical Guide
